Specialist - Human Resources Shared Services Tier 2 - FT - Days - MHS

Memorial Healthcare System; Town of Florida (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

Memorial Healthcare System is seeking an HR Shared Services Specialist in Miramar, FL. You will serve as the first point of contact for employees and leaders, delivering front line HR support and guiding inquiries toward timely solutions.

The role involves data maintenance, policy guidance, and escalation when needed to ensure service excellence. Responsibilities include handling calls, processing HR transactions (onboarding, terminations, data changes, verifications), and contributing to the

Qualifications

• Must possess strong customer services orientation with the ability to navigate complex conversations, determine needs and provide solutions satisfactorily.
• Ability to exercise effective judgement, and sensitivity to callers and potentially difficult situations.
• Must be extremely organized and detail oriented with the ability to shift priorities as needed.

Responsibilities

• De-escalate high tension situations and assure callers they will receive help with care and attention.
• Manage incoming calls and ensure first call resolution for basic and complex inquiries.
• Enter and maintain data in HR files or systems to ensure compliance with standards.
• Respond to questions on HR policies and direct employees to self-service options as appropriate.
• Utilize case management tools to respond to inquiries from employees and leaders within SLAs.

Skills

Customer service

Communication

Organization

Problem solving

Attention to detail

Education

High School Diploma or Equivalent

Job description

Location:Miramar, FloridaAt Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.Summary:As a member of the HR Shared Services team , the HR Shared Service Specialist will serve as the first point of contact and deliver front line support and to the MHS Human Resources team as well as to employees and leaders throughout the organization. The HR Shared Services Specialist will respond to employee inquiries and leadership requests, by identifying solutions and escalate as needed. Additionally, this role will contribute to the development of long term development of key HR processes during the life cycle phases of new hire through termination processes. This position requires good judgement and initiative and is accountable for the quality and productivity of requests.Responsibilities:De-escalate high tension situations while reassuring callers they will receive assistance with the utmost care and attention.Manages incoming calls and ensure first call resolution for basic and complex inquiries.Troubleshoots and resolves issues, and recommends changes for process improvement.Enters and Maintains data in the HR files or HR system to ensure compliance with federal, state and regulatory standards.Responds to questions on human resources policies and procedures, directing employees to self-service options as appropriate.Utilizes case management system tools to respond to written and oral inquiries from employees, leaders, regarding HR questions, issues, problems, and status changes within defined SLAs and quality measures.Manages and processes HR transactions, (including onboarding, transfers, terminations, job and personal data changes, employee verifications and other core HR functional and operational responsibilities.).Troubleshoots and resolves issues and makes recommendations for process improvements.Competencies:ACCOUNTABILITY, ACCURACY - HR, CUSTOMER SERVICE, DEVELOPS RELATIONSHIPS, EFFECTIVE COMMUNICATION, ORGANIZATION SKILLS (6), PROBLEM SOLVING, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOREducation and Certification Requirements:High School Diploma or Equivalent (Required)Additional Job Information:Complexity of Work: Must possess strong customer services orientation with the ability to navigate complex conversations, determine needs and provide solutions satisfactorilyAbility to exercise effective judgement, and sensitivity to callers and potentially difficult situations Must be extremely organized and detail oriented with the ability to shift priorities as neededProven skill at handling stressful issues and interacting with all levels of the organization in a courteous and professional mannerAbility to handle multiple projects simultaneously in a fast paced organizationIndependent problem solver or knowledge when to appropriately escalate Required Work Experience: Minimum one (1) year experience in Human Resources, or Front Line Call Center/ Customer Service/Shared Services role Other Information: Associates degree preferredWorking Conditions and Physical Requirements: Bending and Stooping = 0% Climbing = 0% Keyboard Entry = 60% Kneeling = 0% Lifting/Carrying Patients 35 Pounds or Greater = 0% Lifting or Carrying 0 - 25 lbs Non-Patient = 0% Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 0% Lifting or Carrying > 75 lbs Non-Patient = 0% Pushing or Pulling 0 - 25 lbs Non-Patient = 0% Pushing or Pulling 26 - 75 lbs Non-Patient = 0% Pushing or Pulling > 75 lbs Non-Patient = 0% Reaching = 0% Repetitive Movement Foot/Leg = 0% Repetitive Movement Hand/Arm = 60% Running = 0% Sitting = 60% Squatting = 0% Standing = 60% Walking = 60% Audible Speech = 60% Hearing Acuity = 60% Smelling Acuity = 0% Taste Discrimination = 0% Depth Perception = 60% Distinguish Color = 60% Seeing - Far = 60% Seeing - Near = 60% Bio hazardous Waste = 0% Biological Hazards - Respiratory = 0% Biological Hazards - Skin or Ingestion = 0% Blood and/or Bodily Fluids = 0% Communicable Diseases and/or Pathogens = 0% Asbestos = 0% Cytotoxic Chemicals = 0% Dust = 0% Gas/Vapors/Fumes = 0% Hazardous Chemicals = 0% Hazardous Medication = 0% Latex = 0% Computer Monitor = 60% Domestic Animals = 0% Extreme Heat/Cold = 0% Fire Risk = 0% Hazardous Noise = 0% Heating Devices = 0% Hypoxia = 0% Laser/High Intensity Lights = 0% Magnetic Fields = 0% Moving Mechanical Parts = 0% Needles/Sharp Objects = 0% Potential Electric Shock = 0% Potential for Physical Assault = 0% Radiation = 0% Sudden Decompression During Flights = 0% Unprotected Heights = 0% Wet or Slippery Surfaces = 0%Shift:Primarily for office workers - not eligible for shift differentialDisclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.Employment is subject to post offer, pre-placement assessment, including drug testing.If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email [e-mail]