HR Shared Services Representative, Associate|12377

SGS Consulting; Sacramento (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

SGS Consulting is seeking an HR Shared Services specialist to support employees through phone, chat, and self-service channels. You will document case notes, open tickets for unresolved issues, and guide colleagues using HR tools and knowledge bases.

The ideal candidate has 1+ year in HR Shared Services, experience with HR platforms like Workday, ServiceNow, Bswift, and Eightfold, and a degree in business or HR. This is a full-time on-site role in Sacramento, CA.

Qualifications

• 1+ year of HR Shared Services or HR work experience.
• Experience with HR tools such as Workday, ServiceNow, Bswift, Eightfold, etc.

Responsibilities

• Documents accurate case notes after calls or chats and opens tickets for unresolved issues.
• Uses FAQs, scripts, and HR knowledge to assist employees and find information in the HR portal.
• Assists employees with HR self-service tool transactions (onboarding, separations, benefits, performance, payroll, job postings).
• Answers basic inquiries for HR tools such as Workday, ServiceNow, Bswift, Eightfold, etc.

Skills

HR Shared Services experience

HR Tools knowledge

Education

Bachelor’s degree in Business/HR

Tools

Workday

ServiceNow

Bswift

Eightfold

Job description

Job Responsibilities

Documents accurate case notes for straightforward inquiries following each phone call, webportal chat, or online employee case submission; opens case management tickets for any unresolved issues and refers case to the appropriate expert for problem resolution.Uses FAQs, scripts, and applies basic HR knowledge to assist employees at all levels; searches HR webportal and knowledge base system for relevant information to provide answers to employee questions.Assists customers with any problems encountered while using HR self-service tools for employee transactions (e.g., data changes, onboarding, separations, benefits administration, performance management, compensation, job postings, etc.); displays candor, respect, and fairness.Answers basic inquiries for industry leading Human Capital Management Tools such as Workday modules, ServiceNow, Bswift, Eightfold, etc.Contributes to the design and implementation of improvements to assigned planning processes, tools, and methods and drives standardization with support and guidance from Program Managers.

Skills

• 1+ year of HR Shared Services or Human Resources work experience.
• Experience with Human Capital Management Tools such as Workday modules, ServiceNow, Bswift, Eightfold, etc.

Education / Experience

Bachelor’s degree in business administration/management, Human Resources, or related field.