HR Shared Services Representative I

Berkshire Health Systems; Pittsfield (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Berkshire Health Systems is seeking an HR Shared Services Representative I to respond to employee and manager inquiries, support self-service tools, and provide accurate policy information. The role delivers excellent customer service and supports HR Business Partners with day-to-day administrative tasks.

The ideal candidate has 2 years in office work, familiarity with HRIS, and an associate degree in business.

Qualifications

• Two years of office experience in a fast-paced setting with independent decision-making and high customer service.
• Experience using an automated HRIS is strongly preferred.
• Associate degree in Business or related field; Bachelor’s degree preferred.
• Certification in CCP, CEBS, SHRM or HRCI, Project Management or Six Sigma is preferred.
• Passion for delivering world-class customer service with discretion and integrity.

Responsibilities

• Respond to employee and manager inquiries for HR-related matters and provide accurate information on policies, processes, and programs.
• Support for employee self-service tools and routine HR tasks.
• Deliver exceptional customer service while assisting HR Business Partners and coordinating with internal stakeholders and vendors.

Skills

Customer service

Office admin

MS Office

Proactive/independent work

Attention to detail

Education

Associate degree in Business

Bachelor’s degree preferred

Tools

HRIS

Excel

SharePoint

Outlook

Job description

• The HR Shared Services Representative I, within the HR Shared Services Team, responds to employee and manager inquiries for HR related matters, provides support for employee self-service tools, and provides accurate information about policies, processes, and programs to resolve employee inquiries and matters on a timely basis, while delivering exceptional customer service. This position provides day to day administrative support to the HR Business Partners. Works closely with other internal stakeholders and outside vendor contacts.
• POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)
• Experience:
• Two years office experience in fast-paced setting, including independent decision-making, critical thinking, high level of customer service and attention to detail, required.
• Experience using an automated Human Resource Information System (HRIS) is strongly preferred.
• Education and Training:
• Associate degree in Business or related field or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required. Bachelor’s degree preferred.
• License, Certification & Registration:
• Certification in CCP, CEBS, SHRM or HRCI, Project Management or Six Sigma, preferred
• Other Requirements:
• Passion for delivering world-class customer service with focused attentiveness and responsiveness to customer needs
• Highly self-motivated individual with ability to work independently, think pro-actively, prioritize workload and manage multiple tasks requiring rigorous and meticulous attention to detail
• Acts proactively to achieve results and always strives to deliver more than is expected before being asked to.
• Excellent organizational skills and initiative to improve processes
• High integrity, sound judgement, and discretion regarding the handling of confidential and/or sensitive information
• Excellent interpersonal skills with a high degree of tact and diplomacy to diverse audiences
• Flexibility to handle changing work demands
• Maintain flexibility and a positive attitude toward innovation and change
• Positive and energetic team member. Possesses the drive to accomplish goals, meet deadlines and find solutions.
• Strong technical skills with proficiency in Microsoft based applications including Excel, Word, Outlook, Sharepoint, PowerPoint, Visio – with a willingness to learn and master other software programs as needed
• Administrative skills: Answer telephones, compile statistics, interview others, maintain filing system, maintain logs.