HR Shared Services

Celanese; Montgomery (AL); On-site; USD 52,000 - 66,000; Full time

Job summary

Celanese is seeking an HR Operations support specialist for the Americas (US, Mexico, Canada, Brazil) based in Montgomery, AL. You will handle onboarding, employee data changes, and respond to HR inquiries from employees and managers.

The role involves triaging tickets in ServiceNow, supporting payroll/benefits vendors, and assisting with audits, reporting, and HR projects. A 2–3 year HR background and experience with SAP/SuccessFactors and ServiceNow are preferred.

Qualifications

• 2-3 years’ experience in HR with basic HR and payroll knowledge for US, Mexico and Canada.
• High School Diploma; Bachelor’s degree preferred.
• Experience with HCM systems, preferably SAP/SuccessFactors.
• Knowledge of ServiceNow ticketing system.

Responsibilities

• Provide HR Operations support for the Americas (US, Mexico, Canada, Brazil) and respond to employee questions.
• Triage HR tickets in Service Now and resolve or escalate as needed.
• Process onboarding paperwork and benefits enrollment; respond to employment verification requests.
• Coordinate employee exit processes and notify government entities as appropriate.
• Support payroll/data changes and assist HR Operations projects as assigned.
• Audit HR processes, provide regular reporting, and answer data/change questions from employees and managers.
• Assist with payroll/benefits vendors and governmental systems as needed.
• Support country-to-country transfer processes and HR site updates.

Skills

Customer service

Communication

Data entry

Problem solving

HR support

Education

High School Diploma

Bachelor's Degree preferred

Tools

SAP/SuccessFactors

ServiceNow

Job description

Responsibilities

• Provide primary HR Operations support for the Americas, including US, Mexico, Canada and Brazil; respond to employees regarding general HR questions
• Resolve and/or triage HR tickets in Service Now System
• Process onboarding paperwork, employee agreements and support data entry process for new employees, including applicable benefits enrollment and respond to requests for employment verifications
• Coordinate employee exit process including processing resignations, terminating benefits and notification to government entities as appropriate
• May support processing employee data changes and review master data prior to payroll runs
• Participate in auditing of HR processes and paperwork, provide regular reporting and support HR Operations projects as assigned
• Research and answer employee and manager questions regarding data changes and HR system issues
• Support and assist with Payroll/Benefits Vendor, Governmental Systems and Tools as needed
• May support country-to-country transfer process for employees
• Support the internal HR site with updates as needed
• Support HR Operations projects

Qualifications

• 2-3 years’ experience in HR. Basic HR and Payroll knowledge within supported regions: US, Mexico and Canada
• High School Diploma, Bachelor's Degree preferred
• Knowledge and experience with HCM systems, preferably SAP/SuccessFactors
• Knowledge of Service Now ticketing system preferred
• Facilitate phone and email conversation with employees and managers
• Facilitate documentation needed to support employees and managers
• Ability to understand and discuss company policies with employees and managers
• Excellent computer skills; excellent customer service skills; excellent verbal and written communication skills