HR Shared Services - Operations Administrator

SGS Consulting; Town of King (WI); On-site; USD 48,000 - 64,000; Full time

Job summary

SGS Consulting in Wisconsin is seeking an HR Operations Specialist to support inquiries, manage casework, and collaborate with HRBPs, COEs, and SMEs to resolve employee data questions in alignment with company policies.

The role emphasizes following SLAs, maintaining confidentiality, processing HR-related documents, and assisting with SOPs and staff training while ensuring accurate, cross-functional collaboration.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Prior experience in HR operations, shared services, or administrative support preferred.
• Experience with HR systems and case management tools is a plus.

Responsibilities

• Respond to inquiries via telephone and email, using available tools and resources.
• Track issues in the case management system from initiation to resolution.
• Collaborate with HR Business Partners, COEs, and SMEs to resolve employee data questions per policies.
• Research and resolve first-tier questions regarding employee issues, escalating complex cases to senior management as needed.
• Manage HRSSC/Payroll mail and FedEx shipping; process invoices for HR vendors.
• Assist with document management, SOPs, and QRG updates; support staff training initiatives.
• Follow HR processes, SLAs, and maintain scheduled work hours.

Skills

Communication skills

Problem-solving

Attention to detail

Task prioritization

HR processes

Microsoft Office

Confidentiality

Education

Bachelor’s degree in Human Resources

Tools

HRIS

Job description

Job Responsibilities:

• Respond to all inquiries via telephone and email, utilizing available tools and resources.
• Track all issues in the case management system from initiation to resolution.
• Problem-solve and seek guidance to respond to questions and inquiries effectively.
• Work with HR Business Partners (HRBPs), Centers of Excellence (COEs), and Subject Matter Experts (SMEs) to resolve questions relating to employee data and address issues arising from calls or emails, in line with company policies and procedures.
• Research and resolve first-tier questions regarding employee issues, escalating complex issues to Senior Team Management in a timely manner.
• Manage HRSSC/Payroll mail (incoming and outgoing) and FedEx shipping.
• Process invoices for HR vendors, as needed.
• Collaborate cross-functionally with other departmental functions.
• Perform document management tasks, update Standard Operating Procedures (SOPs) and Quick Reference Guides (QRGs).
• Support staff training initiatives.
• Follow established HR processes, procedures, and service level agreements (SLAs).
• Adhere to scheduled work hours and maintain reliable attendance.
• Work collaboratively within the HR Shared Services team.
• Maintain a high level of accuracy and attention to detail in all tasks.
• Uphold confidentiality and professional standards at all times.
• Perform other duties as assigned.

Skills:

• Strong communication skills, both verbal and written.
• Excellent problem-solving and analytical abilities.
• Attention to detail and accuracy in documentation.
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of HR processes and systems.
• Proficiency in Microsoft Office Suite ( ).
• Ability to maintain confidentiality and handle sensitive information professionally.

Education/Experience:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Prior experience in HR operations, shared services, or administrative support preferred.
• Experience with HR systems and case management tools is a plus.