HR Shared Services Associate

FIS; Jacksonville (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Growth opportunities

Learning opportunities

Inclusive work environment

Community involvement

Competitive salary and benefits

Job summary

FIS is seeking an HR Shared Services Associate to support HR operations, ensuring alignment with day-to-day goals and regulatory requirements. The role handles high-volume employee data changes, lifecycle events, and inquiries, with a focus on data quality and compliance across regions.

The US HR Hub collaborates with a global HR function to deliver expert support, maintain accurate records, and ensure a superior employee experience through efficient service delivery.

Qualifications

• High school diploma or GED or the equivalent.
• Experience with People Office systems, preferably Workday.
• Knowledge of People Office concepts, policies, and procedures.
• Excellent data entry, organizational, and prioritization skills.
• Strong customer service, problem solving, and multitasking skills.
• Ability to work independently and in a team.
• Maintain confidentiality.
• Strong oral and written communication.
• Ability to interact with all levels of employees.
• Experience with customer support and escalations.

Responsibilities

• Oversees and transacts all employee data changes and updates.
• Supports HR operations through life cycle events like transfers and promotions.
• Resolves employee inquiries and escalations related to Workday.
• Ensures data quality and compliance with global standards.
• Delivers professional customer service and timely responses.
• Meets SLAs and PSD metrics.
• Builds networks across functions and locations.

Skills

Data entry

Customer service

Communication

Teamwork

Multitasking

Detail orientation

Confidentiality

Education

High School Diploma

Tools

Workday

People Office

Job description

Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touchnearly everymarket,companyand person on the planet. Our teams are inclusive and diverse.Our colleagues work together and celebrate together.If you want to advance the world of fintech,we'dlike to ask you: Are you FIS?

About the role:

The HR Shared Services Associateassistsin Human Resources (HR) operational processeswithin the organization.They will supportHR operations, ensuring alignment with day-to-day goals and regulatory requirements.This position providesoversight ofHR policies and procedures ensuring compliance with local andstateemployment laws, regulations, and industry standards.

About the team:

The US HR Hub teamoperateswithin a wider global HR function, delivering specialist support for complex HR queries and escalations whilemaintainingdata accuracy, compliance, and consistent service delivery across regions. The team is highly collaborative, with a strong focus on continuous process improvement and deliveringan excellentcustomer experience.

What you'll be doing:

• Oversees and transacts all employee data changes and updates. Responsible for handling high volume administrative and transactional activities related to employee on/off boarding,absencemanagement, compliance, records management, and retention.
• Provides support to employees and managers for transaction processing and life cycle event management in the system's self-service function. (e.g.transfers, promotions, employment separations, etc.).
• Handles employee inquiries and issues resolution.Assistsin the research, escalation, and resolution of Workday related operational issues.
• Ensures data quality and follows global data standards, run ad-hoc reports toassistin this task.
• Delivers exceptional customer service and ensures all inquiries are accurately addressed in a professional, efficient,timelymanner.
• Ensures delivery against established service level agreements (SLAs) and people systems delivery (PSD) metrics.
• Cultivates networks across a variety of functions and locationswiththe organization.

What you bring:

High School Diploma or GED or the equivalent combination of education, training or work experience is preferable.

• Skill in use of People Office systems, preferably Workday
• Knowledge of People Office concepts, policies, and procedures
• Attention to detail and accuracy, excellent data entry, organizational and prioritization skills
• Excellent customer service, problem solving, and multi-tasking skills
• Ability to work in an organized manner and consistently follow-up on tasks
• Ability to work both independently and in a team environment
• Ability tomaintainconfidentiality
• Excellent oral and written communication skills
• Ability tointerface withall levels of employees and effectively interact with various functional areas and facilities
• Ability toestablishand maintain effective working relationships with employees, management, and clients
• Experience with customer support: customer, interactions, addressing escalations.

What we offer you:

At FIS, you can grow your career as far as you want to take it.Here's what else we offer:

• Opportunities to make an impact in fintech
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.