Production Operations Associate I

FIS; Eagan (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

FIS is seeking a detail-oriented Consumer Relations Processor to join our on-site team in Minnesota. You will review, sort, scan, and process consumer communications, ensuring accuracy and timely handling within established policies.

The role includes researching inquiries, documenting cases, and collaborating with leadership to address trends and issues. You will need strong communication, proficient use of MS Office, and the ability to work independently while supporting team coverage and

Qualifications

• High school diploma or GED required; additional education or equivalent work experience preferred.
• Previous experience in consumer relations, customer service, document processing, or related operations preferred.
• Ability to follow detailed procedures, meet deadlines and manage high-volume work accurately.
• Strong attention to detail and commitment to quality.
• Strong written and verbal communication skills.

Responsibilities

• Receive, review, sort, scan, import, and process Consumer Relations mail and documentation following procedures.
• Prioritize critical Consumer Relations work types including regulatory, legal, and disposition-related items.
• Research consumer inquiries and disputes to identify root causes and resolution paths.
• Document consumer information and case details accurately in systems and tracking tools.
• Ensure requests are handled within required timelines and compliant with policies and regulatory expectations.
• Escalate complex issues to appropriate resources and maintain confidentiality.

Skills

Attention to detail

Customer service

MS Office

Education

High school diploma or GED

Tools

MS Office

Internal systems

Scanners

Job description

Position Type : Full time

Type Of Hire : Experienced (relevant combo of work and education)

Job Description

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you are ready to start learning, growing, and making an impact with a career in fintech, we would like to know: Are you FIS?

What you will be doing:

• Receive, review, sort, scan, import, and process Consumer Relations mail, documentation, and correspondence according to established procedures.
• Prioritize critical Consumer Relations work types, including regulatory, legal, supervisor review, security freeze, financial institution response, identity theft, and Social Security number-related items.
• Research consumer inquiries, disputes, and issues to identify the root cause and determine the appropriate resolution path.
• Document consumer information, processing activity, and case details accurately in the appropriate systems, spreadsheets, or tracking tools.
• Ensure consumer requests and disputes are handled within required timelines and in compliance with applicable policies, procedures, and regulatory expectations.
• Communicate processing updates, concerns, and issue trends to leadership or designated contacts as required.
• Escalate complex, sensitive, or unresolved issues to the appropriate resource, supervisor, or support team for guidance and resolution.
• Maintain confidentiality and safeguard consumer, client, and company information always.
• Meet established productivity, accuracy, quality, and service-level expectations.
• Support team coverage, cross-training, and other Consumer Relations processing activities as business needs require.
• Perform other related duties as assigned.
• Support the Remittance Processing Team when time and workload permit.

Shift: Monday-Friday 8am-430pm cst. On-site

What you bring:

• High school diploma or GED required; additional education or equivalent work experience preferred.
• Previous experience in consumer relations, customer service, document processing, financial services, dispute processing, remittance processing, or a related operations environment preferred.
• Ability to follow detailed procedures, meet deadlines, and manage high-volume work accurately.
• Strong attention to detail and commitment to quality.
• Ability to research issues, identify discrepancies, and apply appropriate resolution steps.
• Strong written and verbal communication skills.
• Ability to work independently while also collaborating effectively with team members and leadership.
• Comfortable using Microsoft Office applications, internal systems, scanners, tracking tools, and shared spreadsheets.

What we offer you:

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

A broad range of professional education and personal development possibilities - FIS is your final career step!

The chance to work on some of the most challenging, relevant issues in financial services & technology

Time to support charities and give back in your community

A fantastic range of benefits designed to help support your lifestyle and wellbeing

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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