Associate I, Office Operations

FIS; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Impact in fintech

Learning opportunities

Inclusive, diverse environment

Community involvement

Competitive salary

Job summary

FIS is seeking an Associate I, Office Operations to support daily office operations at our Jacksonville location. You will welcome visitors, manage the front desk, conduct safety and cleanliness audits, escort vendors, coordinate facility requests, and handle mail and logistics.

This role emphasizes professional service, operational accuracy, and cross-functional teamwork to maintain a productive workplace.

Qualifications

• High school diploma or equivalent or demonstrable relevant experience.
• Strong customer service and interpersonal communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Attention to detail and ability to follow operational procedures.
• Basic proficiency with Microsoft Office and office systems.
• Ability to work independently and collaboratively with cross-functional teams.
• Strong organizational and time management skills.

Responsibilities

• Welcome visitors and manage front desk operations with professionalism and efficiency.
• Conduct routine building audits to ensure safety, cleanliness, and operational standards.
• Escort vendors and contractors while ensuring compliance with site policies.
• Coordinate facility requests and communicate with internal teams and external partners.
• Support mail distribution, package handling, and office logistics.
• Monitor shared spaces to ensure readiness and functionality throughout the day.
• Track, document, and elevate maintenance or operational issues as needed.
• Assist with scheduling and coordination of vendor services and on-site activities.
• Maintain accurate logs and records for building operations and vendor visits.

Skills

Customer service

Multitasking

Attention to detail

Office software

Independent work

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Job Description

Job Title

Associate I, Office Operations

Intro

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you're ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the Role

You will support daily office operations to ensure a safe, professional, and efficient workplace environment. You serve as a key point of contact for employees, visitors, and vendors, helping maintain smooth facility operations and positive workplace experiences. Success in this role is measured by consistent execution, strong customer service, and attention to operational detail.

Location and Schedule

• In-person Monday through Friday
• Jacksonville office: 347 Riverside Avenue, Jacksonville, FL 32202

What You Will Be Doing

• Welcome visitors and manage front desk operations with professionalism and efficiency
• Conduct routine building audits to ensure safety, cleanliness, and operational standards
• Escort vendors and contractors while ensuring compliance with site policies
• Coordinate facility requests and communicate with internal teams and external partners
• Support mail distribution, package handling, and office logistics
• Monitor shared spaces to ensure readiness and functionality throughout the day
• Track, document, and elevate maintenance or operational issues as needed
• Assist with scheduling and coordination of vendor services and on-site activities
• Maintain accurate logs and records for building operations and vendor visits

Required Qualifications

• High school diploma or equivalent, or demonstrable relevant experience
• Strong customer service and interpersonal communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Attention to detail and ability to follow operational procedures
• Basic proficiency with Microsoft Office and office systems
• Ability to work independently and collaboratively with cross-functional teams
• Strong organizational and time management skills

Preferred Qualifications

• Experience in office operations, facilities support, or administrative services
• Familiarity with vendor coordination and building services processes
• Experience supporting reception or front desk operations
• Awareness of workplace safety practices and compliance standards
• Ability to identify process improvements and enhance operational efficiency

What We Offer you

• Opportunities to make an impact in fintech
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.