HR Shared Services Associate

FIS Management Services LLC; Jacksonville (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Opportunities to make an impact in fintech

Personal and professional learning

Inclusive, diverse work environment

Competitive salary and benefits

Job summary

FIS Management Services LLC is looking for an HR Shared Services Associate to support HR operations, ensuring compliance with regulations and exceptional customer service. Key responsibilities include overseeing employee data changes, handling administrative tasks related to onboarding, and maintaining data accuracy in Workday.

Candidates should have a high school diploma or equivalent, strong problem-solving skills, and excellent attention to detail. The position offers opportunities for personal and professional growth in a diverse environment.

Qualifications

• Attention to detail and accuracy, excellent data entry, organizational and prioritization skills.
• Excellent customer service, problem solving, and multi-tasking skills.
• Ability to maintain confidentiality.

Responsibilities

• Oversee and transact all employee data changes and updates.
• Responsible for high volume administrative activities related to employee management.
• Ensure data quality and assist in resolving Workday operational issues.

Skills

Customer service

Problem solving

Data entry

Attention to detail

Organizational skills

Education

High School Diploma or GED

Tools

Workday

Job description

About the role

The HR Shared Services Associate assists in Human Resources (HR) operational processes within the organization. They will support HR operations, ensuring alignment with day-to-day goals and regulatory requirements. This position provides oversight of HR policies and procedures ensuring compliance with local and state employment laws, regulations, and industry standards.

About the team

The US HR Hub team operates within a wider global HR function, delivering specialist support for complex HR queries and escalations while maintaining data accuracy, compliance, and consistent service delivery across regions. The team is highly collaborative, with a strong focus on continuous process improvement and delivering an excellent customer experience.

What you'll be doing

• Oversees and transacts all employee data changes and updates.
• Responsible for handling high volume administrative and transactional activities related to employee on/off boarding, absence management, compliance, records management, and retention.
• Provides support to employees and managers for transaction processing and life cycle event management in the system's self-service function (e.g., transfers, promotions, employment separations, etc.).
• Handles employee inquiries and issues resolution. Assists in the research, escalation, and resolution of Workday related operational issues.
• Ensures data quality and follows global data standards, run ad-hoc reports to assist in this task.
• Delivers exceptional customer service and ensures all inquiries are accurately addressed in a professional, efficient, timely manner.
• Ensures delivery against established service level agreements (SLAs) and people systems delivery (PSD) metrics.
• Cultivates networks across a variety of functions and locations with the organization.

What you bring

• High School Diploma or GED or the equivalent combination of education, training or work experience is preferable.
• Skill in use of People Office systems, preferably Workday.
• Knowledge of People Office concepts, policies, and procedures.
• Attention to detail and accuracy, excellent data entry, organizational and prioritization skills.
• Excellent customer service, problem solving, and multi-tasking skills.
• Ability to work in an organized manner and consistently follow-up on tasks.
• Ability to work both independently and in a team environment.
• Ability to maintain confidentiality.
• Excellent oral and written communication skills.
• Ability to interface with all levels of employees and effectively interact with various functional areas and facilities.
• Ability to establish and maintain effective working relationships with employees, management, and clients.
• Experience with customer support: customer interactions, addressing escalations.

What we offer you

• Opportunities to make an impact in fintech.
• Personal and professional learning.
• Inclusive, diverse work environment.
• Resources to give back to your community.
• Competitive salary and benefits.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.