HR Shared Services Associate

FIS; Jacksonville (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Opportunities to impact fintech

Personal and professional learning

Inclusive, diverse work environment

Resources to give back to your community

Competitive salary and benefits

Job summary

FIS is looking for an HR Shared Services Associate in Jacksonville, Florida. The role involves overseeing employee data changes, ensuring compliance with HR policies, and delivering exceptional customer service.

Founded in the fintech industry, FIS values diversity and aims to provide a collaborative work environment. The ideal candidate should have strong organizational skills, attention to detail, and experience with HR systems like Workday.

Qualifications

• High School Diploma or GED or equivalent experience preferred.
• Skill in use of People Office systems, preferably Workday.
• Excellent communication skills, both written and verbal.

Responsibilities

• Oversee employee data changes and updates.
• Handle high volume of administrative tasks related to HR.
• Assist in resolution of operational issues related to Workday.

Skills

Customer service

Data entry

Problem solving

Organizational skills

Attention to detail

Education

High School Diploma or GED

Tools

Workday

Job description

Position Type : Full time

Type Of Hire : Experienced (relevant combo of work and education)

Education Desired : General Equivalency Diploma

Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?

About the role

The HR Shared Services Associate assists in Human Resources (HR) operational processes within the organization. They will support HR operations, ensuring alignment with day-to-day goals and regulatory requirements. This position provides oversight of HR policies and procedures ensuring compliance with local and state employment laws, regulations, and industry standards.

About the team

The US HR Hub team operates within a wider global HR function, delivering specialist support for complex HR queries and escalations while maintaining data accuracy, compliance, and consistent service delivery across regions. The team is highly collaborative, with a strong focus on continuous process improvement and delivering an excellent customer experience.

What you’ll be doing

• Oversees and transacts all employee data changes and updates. Responsible for handling high volume administrative and transactional activities related to employee on/off boarding, absence management, compliance, records management, and retention.
• Provides support to employees and managers for transaction processing and life cycle event management in the system’s self-service function (e.g. transfers, promotions, employment separations, etc.).
• Handles employee inquiries and issues resolution. Assists in the research, escalation, and resolution of Workday related operational issues.
• Ensures data quality and follows global data standards, run ad-hoc reports to assist in this task.
• Delivers exceptional customer service and ensures all inquiries are accurately addressed in a professional, efficient, timely manner.
• Ensures delivery against established service level agreements (SLAs) and people systems delivery (PSD) metrics.
• Cultivates networks across a variety of functions and locations with the organization.

What you bring

• High School Diploma or GED or the equivalent combination of education, training or work experience is preferable.
• Skill in use of People Office systems, preferably Workday.
• Knowledge of People Office concepts, policies, and procedures.
• Attention to detail and accuracy, excellent data entry, organizational and prioritization skills.
• Excellent customer service, problem solving, and multi-tasking skills.
• Ability to work in an organized manner and consistently follow up on tasks.
• Ability to work both independently and in a team environment.
• Ability to maintain confidentiality.
• Excellent oral and written communication skills.
• Ability to interface with all levels of employees and effectively interact with various functional areas and facilities.
• Ability to establish and maintain effective working relationships with employees, management, and clients.
• Experience with customer support: customer interactions, addressing escalations.

What we offer you

• Opportunities to make an impact in fintech
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community
• Competitive salary and benefits

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.