BPS Operations Processing Associate Advanced

FIS Management Services LLC; Jacksonville (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

FIS Management Services LLC in Jacksonville, FL is seeking a customer-focused liaison to manage client communications and relationships. You will handle inquiries via phone, email, or fax, and coordinate account plans, project implementations, and loyalty processes.

The ideal candidate has retirement services experience, strong communication skills, knowledge of FIS systems, and the ability to work independently or in a team with flexible hours.

Qualifications

• Current retirement services experience required.
• WISE access.
• Excellent verbal and written communication skills.
• Good knowledge of FIS systems and the financial services industry.
• Strong problem-solving abilities and customer service skills.
• Ability to work independently and in a team, with flexibility in hours.
• Experience in banking or financial services is preferred.

Responsibilities

• Act as the primary liaison for client communications and relationship management.
• Handle client inquiries via phone, email, or fax, and maintain client satisfaction.
• Develop and coordinate account plans, project implementations, and client loyalty processes.
• Research and resolve client problems, responding to inquiries and ensuring operational arrangements.
• Manage client relationships, including tracking issues, coordinating resolutions, and maintaining communication.
• Conduct regular client status calls.
• Educate clients on processes and procedures to enhance service efficiency.

Skills

Retirement services experience

WISE access

Verbal and written communication

FIS systems knowledge

Problem-solving

Independent and team work

Banking/financial services experience

Job description

Job Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

What you will be doing:

• Act as the primary liaison for client communications and relationship management
• Handle client inquiries via phone, email, or fax, and maintain client satisfaction
• Develop and coordinate account plans, project implementations, and client loyalty processes
• Research and resolve client problems, responding to inquiries and ensuring operational arrangements
• Manage client relationships, including tracking issues, coordinating resolutions, and maintaining communication
• Conduct regular client status calls
• Educate clients on processes and procedures to enhance service efficiency

What you will need:

• Current retirement services experience required
• WISE access
• Excellent verbal and written communication skills
• Good knowledge of FIS systems and the financial services industry
• Strong problem-solving abilities and customer service skills
• Ability to work independently and in a team, with flexibility in hours
• Experience in banking or financial services is preferred

What we offer you:

• Inclusive and diverse team atmosphere
• Professional and personal development
• Resources to contribute to your community
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test.

Sourcing Model Recruitment

FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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