HR Shared Services Advisor / Human Resources Call Center --- Locals Only --- Hybrid role

Zillion Technologies, Inc.; Pensacola (FL); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k)

Job summary

Zillion Technologies Inc. is seeking a Shared Services Advisor to provide guidance across HR service lines, resolving employee inquiries and processing HR transactions.

This role blends remote and on-site work, with three days on-site in Pensacola, FL, offering a long-term ongoing engagement and comprehensive benefits. Responsibilities include answering calls, routing HR inquiries, and ensuring adherence to SLAs while maintaining compliance.

Qualifications

• Advanced customer service focus and relationship management required.
• Experience working independently with high initiative and ability to manage multiple priorities.
• Familiarity with HR issues, services, and systems; exposure to human capital management systems is desirable.
• Sound judgment and accuracy in data interpretation and handling regulations.

Responsibilities

• Answer inbound calls from employees and handle inquiries up to 5 hours per day.
• Route and resolve basic HR program queries and processes.
• Analyze issues and coordinate solutions with internal teams.
• Ensure compliance with HR policies and SLAs.
• Support quality checks and process improvements.

Skills

Customer service

Relationship management

Independent work

Multi-tasking

Communication

Problem solving

Time management

HRIS familiarity

Tools

HRIS

HCM systems

Job description

This is a direct banking client requirement !

"Work sponsorship is not available for this position. Applicants must be a United States citizen, Green card holder or EAD Green Cards at the direction of our client."

Reach Shaily Sharma || 908-487-4334

shaily(at)zilliontechnologies(dot)com

HR Shared Services Advisor

Location - Remote and Onsite - Thrice a week - Pensacola, FL

Duration : Long term ongoing with no end date

Compensation*

Rate : $25/hr on W2

*This is the targeted compensation range for this role per hour. Please note that this range is provided as a guideline and the final offer will be based on several factors, including but not limited to, skillset and competencies, level of experience, education, certifications, and location.

We offer a comprehensive benefits package including medical, dental, vision, and disability insurance; 401(k)

Role

A Shared Services Advisor provides guidance and support across various shared services functions to optimize operations and resolve employee inquiries. Identify, research and resolve issues/discrepancies, and review and process HR personnel transactions.

Responsibilities

• Responsible for answering inbound calls to prospective, current, and former employees across the enterprise up to 5 hours per day.
• Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to basic HR programs, processes, procedures, and communications
• Analyze and interpret basic issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately
• Resolve or arrange for resolution of basic operational/processing issues, inquiries, and complaints
• Provide guidance to internal/external customers and stakeholders regarding basic SSC processes and HR services
• Perform functions in adherence to defined service level agreements
• Ensure compliance with all HR related policies, practices, and procedures
• Support on-going quality control checks to ensure efficiency and accuracy of basic processes and procedures
• Perform research for process improvements; provide information to senior staff and leadership as directed

Qualifications

• Advanced customer service focus and relationship management skills
• Experience in positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function
• Familiarity with various Human Resource issues, services, and systems
• Desired : Exposure to human capital management systems
• Desired: Familiarity with products, services, programs, policies, and procedures
• Basic skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
• Effective database and presentation software skills
• Effective organizational, planning and time management skills
• Effective research, analytical, and problem-solving skills
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill maintaining accuracy with attention to detail and meeting deadlines
• Effective verbal and written communication skills
• Exposure to human capital management systems

Thanks,

Shaily Sharma

Zillion Technologies Inc.

9084874334

Email: shaily(at)zilliontechnologies(dot)com // 9084874334

"We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law."