HR Shared Services Advisor / HR Call Center - Hybrid role in Pensacola

Energy Jobline ZR; Pensacola (FL); Hybride; USD 28 000 - 40 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k)

Résumé du poste

Zillion Technologies is seeking an HR Shared Services Advisor to support the HR call center. The role blends remote and on-site work in Pensacola, FL, with responsibilities to resolve employee inquiries and process HR transactions, ensuring accurate and timely responses.

Responsibilities include handling inbound calls, guiding stakeholders, and adhering to service level agreements while maintaining HR policy compliance and data accuracy.

Qualifications

• Advanced customer service focus and relationship management skills.
• Experience working independently with initiative and multitasking.
• Familiarity with HR issues, services, and systems.
• Desirable: call center experience.
• Exposure to human capital management systems.

Responsabilités

• Answer inbound calls to employees across the enterprise up to 5 hours per day.
• Maintain knowledge of HR services and handle employee inquiries or route appropriately.
• Analyze and interpret basic issues; coordinate solutions efficiently and accurately.
• Resolve or arrange resolution of basic operational/processing issues and inquiries.
• Provide guidance to customers regarding SSC processes and HR services.

Connaissances

Customer service

Independent work

HR systems familiarity

Call center experience

HCM systems exposure

HR policies knowledge

Attention to detail

Time management

Verbal and written communication

Outils

CRM software

MS Office

Description du poste

HR Shared Services Advisor / Human Resources Call Center Representative / HR Call Center

Location - Remote and Onsite - Thrice a week - Pensacola, FL

Duration : Long term ongoing with no end date

Compensation*

Rate : $25/hr on W2

*This is the targeted compensation range for this role per hour. Please note that this range is provided as a guideline and the final offer will be based on several factors, including but not limited to, skillset and competencies, level of experience, education, certifications, and location.

Benefits

• We offer a comprehensive benefits package including medical, dental, vision, and insurance; 401(k)

Role:

A Shared Services Advisor provides guidance and support across various shared services functions to optimize operations and resolve employee inquiries. Identify, research and resolve issues/discrepancies, and review and process HR personnel transactions.

Responsibilities:

• Responsible for answering inbound calls to prospective, current, and former employees across the enterprise up to 5 hours per day.
• Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to basic HR programs, processes, procedures, and communications
• Analyze and interpret basic issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately
• Resolve or arrange for resolution of basic operational/processing issues, inquiries, and complaints
• Provide guidance to internal/external customers and stakeholders regarding basic SSC processes and HR services
• Perform functions in adherence to defined service level agreements
• Ensure compliance with all HR related policies, practices, and procedures
• Support on-going quality control checks to ensure efficiency and accuracy of basic processes and procedures
• Perform research for process improvements; provide information to senior staff and leadership as directed

Qualifications:

• Advanced customer service focus and relationship management skills
• Experience in positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function
• Familiarity with various Human Resource issues, services, and systems
• Desired: Previous call center experience
• Desired : Exposure to human capital management systems
• Desired: Familiarity with products, services, programs, policies, and procedures
• Basic skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
• Effective database and presentation software skills
• Effective organizational, planning and time management skills
• Effective research, analytical, and problem-solving skills
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill maintaining accuracy with attention to detail and meeting deadlines
• Effective verbal and written communication skills
• Exposure to human capital management systems

We are an equal opportunity employer. We do not discriminate on the basis of , , , , , , , genetic information, veteran status, , , or any other characteristic protected by applicable federal, state, or local law.

Company Description

Zillion Technologies is a global leader in business consulting and technology solutions that combine onsite and offsite engineers/resources with the cost, scale and quality advantages of offshore operations.

Our expertise spans industries from providing healthcare information systems to developing E-Remit software. Zillion is capable of providing consultation for clients worldwide and acquiring software licenses for Microsoft, Dell and Oracle products which are our strategic partners. Zillion provides prompt, hassle-free services across countries, continents and time zones, where quality is not an addendum but the very foundation of our solutions.

Zillion delivers expertise which is changing the way the people live, the way the people work and the way the world participates in commerce.