HR Shared Services Advisor

TechWish; Pensacola (FL); Hybrid; USD 42,000 - 64,000; Full time

Job summary

TechWish in Pensacola, FL is seeking an HR Shared Services Advisor to handle inbound employee inquiries and support HR programs on a hybrid schedule. This role emphasizes strong customer service, independent work, and clear communication, with exposure to human capital management systems and HR processes.

You will collaborate with teams to ensure accurate information and timely answers, contributing to smooth HR operations enterprise-wide.

Qualifications

• Advanced customer service focus and relationship management.
• Able to work independently with initiative and multi-task priorities.
• Familiarity with HR programs, processes, and communications.
• Effective verbal and written communication skills.
• Exposure to human capital management systems.

Responsibilities

• Answer inbound calls from prospective, current, and former employees up to 5 hours per day.
• Maintain knowledge of HR services and route inquiries about HR programs, processes, procedures, and communications.
• Analyze and interpret basic issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately.
• Resolve or arrange for resolution of basic operational/processing issues, inquiries, and complaints.
• Provide guidance to internal/external customers and stakeholders regarding basic SSC processes and HR services.

Skills

Customer service

Independence

Initiative

HR knowledge

Communication

HCM systems

Job description

HR Shared Services - Advisor

Pensacola, FL

(Hybrid)

• Responsible for answering inbound calls to prospective, current, and former employees across the enterprise up to 5 hours per day.
• Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to basic HR programs, processes, procedures, and communications
• Analyze and interpret basic issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately
• Resolve or arrange for resolution of basic operational/processing issues, inquiries, and complaints
• Provide guidance to internal/external customers and stakeholders regarding basic SSC processes and HR services

Responsibilities

• Responsible for answering inbound calls to prospective, current, and former employees across the enterprise up to 5 hours per day.
• Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to basic HR programs, processes, procedures, and communications
• Analyze and interpret basic issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately
• Resolve or arrange for resolution of basic operational/processing issues, inquiries, and complaints
• Provide guidance to internal/external customers and stakeholders regarding basic SSC processes and HR services

Qualifications

• Advanced customer service focus and relationship management skills
• Experience in positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function
• Familiarity with various Human Resource issues, services, and systems
• Effective verbal and written communication skills
• Exposure to human capital management systems