HR Call Center Representative

System One; Pensacola (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

System One in Pensacola, FL seeks an HR Call Center Representative for a contract, long-term engagement. The role features a hybrid work model—onsite and remote—with a 40-hour workweek.

You will handle inbound calls from prospective, current, and former employees, routing inquiries and guiding them through basic HR programs and processes while maintaining service levels and accuracy. The position requires 2+ years in a call center, strong customer-service focus, independent work capability, and

Qualifications

• 2+ years of call center experience.
• Advanced customer service focus and relationship management skills.
• Experience working independently with sound judgment and initiative in HR or Shared Services.
• Familiarity with HR issues, services and systems.

Responsibilities

• Answer inbound calls from prospective, current, and former employees across the enterprise.
• Maintain knowledge of HR services and route inquiries regarding basic HR programs and procedures.
• Analyze basic issues; select methods and tools to meet needs and coordinate solutions.
• Resolve basic operational issues and complaints or arrange for resolution.
• Provide guidance on SSC processes and HR services to internal/external customers.
• Adhere to defined service level agreements in daily tasks.
• Ensure compliance with HR-related policies and procedures.
• Support quality control to improve efficiency and accuracy of processes.
• Perform research for process improvements and report findings to leadership.

Skills

Call center experience

Customer service

Multitasking

Independent work

HR familiarity

Job description

Job Title: HR Call Center Representative
Location: Pensacola, FL
Type: Contract, long term expected
Compensation: Negotiable
Work Model: Hybrid – onsite and remote
Hours: 40 hrs per week
Security Clearance: None but full background check is required

Responsibilities

• Responsible for answering inbound calls to prospective, current, and former employees across the enterprise.
• Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to basic HR programs, processes, procedures, and communications.
• Analyze and interpret basic issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately.
• Resolve or arrange for resolution of basic operational/processing issues, inquiries, and complaints.
• Provide guidance to internal/external customers and stakeholders regarding basic SSC processes and HR services.
• Perform functions in adherence to defined service level agreements.
• Ensure compliance with all HR-related policies, practices, and procedures.
• Support ongoing quality control checks to ensure efficiency and accuracy of basic processes and procedures.
• Perform research for process improvements; provide information to senior staff and leadership as directed.

Requirements

• 2+ years of call center experience.
• Advanced customer service focus and relationship management skills.
• Experience in positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function.
• Familiarity with various Human Resource issues, services, and systems.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M1
#LI-CB3
Ref: #851-Rockville-S1