HR Services Specialist — Onboarding & Support (Hybrid)

Fortune Brands; Deerfield (IL); Hybrid; USD 40,000 - 61,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Product discounts

Flexible time off

Job summary

Fortune Brands Innovations, based in Deerfield, IL, offers a hybrid role supporting HR operations and People Services. You’ll manage onboarding, benefits, and HR data in Workday, while partnering with HR partners and cross-functional teams to ensure a positive associate experience.

The position emphasizes accuracy, discretion, and the ability to handle confidential information while delivering timely service to associates and managers.

Qualifications

• 1+ years of experience in Human Resources, Shared Services, HR Operations, Recruiting, HR Technology, or a related field
• High school diploma or GED equivalent
• Demonstrated customer service experience and effective verbal and written communication skills in support of associates, customers, or other stakeholders
• Highly proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, Teams, and cloud-based file-sharing platforms
• Ability to manage confidential information with discretion
• Demonstrated experience to prioritize work, manage competing deadlines, and meet service level expectations

Responsibilities

• Serve as the first point of contact for associates and HR through AskHR and other service channels by researching inquiries, resolving cases, documenting interactions, and meeting service level expectations
• Support the full associate lifecycle, including onboarding, orientation, employee changes, offboarding, and related HR operational activities while ensuring a positive associate experience
• Process andmaintainHR transactions in Workday and other HR systems, including hiring, job changes, organizational updates, and terminations while ensuring data integrity and compliance
• Assistassociates and managers inutilizingHR systems, self-service tools, and HR resources by providing guidance, education, troubleshooting, and process support
• Support HR programs and processes including benefits administration, tuition reimbursement, employee referrals, relocation, performance management activities, engagement surveys, and other assigned programs
• Maintain personnel records and support compliance, governance, audits, record retention, employment verification, and I-9 requirementsin accordance withcompany policies and legal standards
• Create,maintain, and enhance HR knowledge articles, job aids, process documentation, FAQs, and self-service content that improve the associate and manager experience
• Partner with HR Business Partners, Centers of Excellence, Payroll, Talent Acquisition, HR Technology, Learning & Development, Legal, and other stakeholders to ensure consistent service delivery
• Support reporting, data validation, dashboard maintenance, case metrics, and operational activities toidentifyopportunities that improve service delivery and the associate experience.
• Participate in HR technology enhancements, testing activities, automation initiatives, and process improvement projects that increase efficiency and enhance service delivery
• Proactivelyidentifyopportunities to simplify processes, strengthen governance, improve customer experience, and drive continuous improvement across People Services

Skills

Customer service

Communication skills

Microsoft Office

Data privacy

Time management

Education

High school diploma or GED

Associate's degree or higher in HR/Business

Tools

Workday

SuccessFactors

Kronos Dimensions

Jira

ServiceNow

Job description

Fortune Brands Innovations, based in Deerfield, IL, offers a hybrid role supporting HR operations and People Services. You’ll manage onboarding, benefits, and HR data in Workday, while partnering with HR partners and cross-functional teams to ensure a positive associate experience.

The position emphasizes accuracy, discretion, and the ability to handle confidential information while delivering timely service to associates and managers.