HR Services Specialist — Frontline Employee Support

Denver Public Schools; Denver (CO); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

Time off

Health benefits

PERA Retirement

Job summary

Denver Public Schools is seeking an HR support specialist to provide first-tier information and assistance to employees and the public. You will handle a high volume of calls and emails, escalating issues to the appropriate resources within Employee Services.

The role involves assisting with benefits, onboarding, enrollment changes, and maintaining HR records. A strong customer service background and experience with HR portals are essential. DPS offers competitive compensation and benefits.

Qualifications

• Minimum of a High School Diploma/GED; Bachelor's Degree preferred.
• 1–3 years of customer service experience or HR onboarding/analyst/generalist experience.
• Experience in high-volume recruitment or inbound call center is preferred.
• Resident of Colorado with ability to meet physical requirements.

Responsibilities

• Provide first-tier information about benefits, staffing, compensation and HR processes; handle high call and email volumes and escalate as needed.
• Assist employees with questions and HR forms such as benefit enrollments and changes.
• Troubleshoot HR systems issues (online application, self-service portal, HR website).
• Maintain logs and reporting; support HR communications and policy updates.
• Support records management, I-9 compliance, and related HR duties as assigned.

Skills

Customer service

HR onboarding

HR generalist

Call center

Education

High School Diploma/GED

Bachelor's Degree preferred

Tools

Online application system

Employee self-service portal

HR website

Job description

Denver Public Schools is seeking an HR support specialist to provide first-tier information and assistance to employees and the public. You will handle a high volume of calls and emails, escalating issues to the appropriate resources within Employee Services.

The role involves assisting with benefits, onboarding, enrollment changes, and maintaining HR records. A strong customer service background and experience with HR portals are essential. DPS offers competitive compensation and benefits.