REPRESENTATIVE, HUMAN RESOURCES SERVICE

Denver Public Schools; Denver (CO); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

Time off

Health benefits

PERA Retirement

Job summary

Denver Public Schools is seeking an HR support specialist to provide first-tier information and assistance to employees and the public. You will handle a high volume of calls and emails, escalating issues to the appropriate resources within Employee Services.

The role involves assisting with benefits, onboarding, enrollment changes, and maintaining HR records. A strong customer service background and experience with HR portals are essential. DPS offers competitive compensation and benefits.

Qualifications

• Minimum of a High School Diploma/GED; Bachelor's Degree preferred.
• 1–3 years of customer service experience or HR onboarding/analyst/generalist experience.
• Experience in high-volume recruitment or inbound call center is preferred.
• Resident of Colorado with ability to meet physical requirements.

Responsibilities

• Provide first-tier information about benefits, staffing, compensation and HR processes; handle high call and email volumes and escalate as needed.
• Assist employees with questions and HR forms such as benefit enrollments and changes.
• Troubleshoot HR systems issues (online application, self-service portal, HR website).
• Maintain logs and reporting; support HR communications and policy updates.
• Support records management, I-9 compliance, and related HR duties as assigned.

Skills

Customer service

HR onboarding

HR generalist

Call center

Education

High School Diploma/GED

Bachelor's Degree preferred

Tools

Online application system

Employee self-service portal

HR website

Job description

Job Description

** Applications will be received until

Job Description

** Applications will be received until September 2, 2026 . If the position is not filled by then, we may consider applications submitted after the deadline.

About This Job

Supports Employee Services, an internal human resources team, providing first tier operational and administrative support to employees and the public regarding District Human Resources. Handles a high volume of inquiries in a timely manner, providing excellent customer service.

What DPS Offers You

• A Culture that values Equity, Accountability, Integrity, Collaboration and Fun with a shared vision that Every Learner Thrives.
• Salary Range: $48,896 - $58,676 annually. Click here for more information on compensation for these roles.
• In addition to competitive compensation, DPS has other Total Reward offerings such as; time off , health and wellness benefits , and PERA Retirement .

What You'll Do

• Provides first tier information about Benefits, Staffing, Compensation, Training, Career Development, Performance Evaluations, Employee Self Service Systems, Guest Teachers, Employee/Labor Relations, Employee events, etc.; handles a high volume of calls and email inquiries, escalating as needed and forwarding to appropriate resources within the department.
• Assists employees with questions and various Human Resources (HR) form and application processing, such as benefit plan enrollment/change documents.
• Troubleshoots and resolves system issues for the online application system, employee self service portal, and HR website.
• Maintains logs and complete reporting requirements in an accurate timely manner.
• Supports HR communication and change initiatives that go out to all employees from Human Resources (i.e. open enrollment, incentive payments, staff reductions, etc.).
• Maintains current on all aspects of HR policy, benefits, information or events, including eligibility, policy, procedures, benefits, vendor contact information, costs, etc..
• Provides support for records management, I9 compliance tracking and related human resources duties, as assigned.

What You’ll Need

• Minimum of a High School Diploma/GED, Bachelor's Degree preferred.
• One to three years of customer service experience or one (1) or more years of HR onboarding or HR technician/analyst/generalist experience.
• Previous experience working in a high volume recruitment or staffing environment or in an inbound Call Center strongly preferred.
• Lead for racial and educational excellence and work to dismantle systems of oppression and inequity in our community, along with believing in and supporting all students so they feel seen and heard with access to high quality education.
• Live and work with a permanent home address in Colorado while working with us.
• Have the ability with or without accommodations to meet the physical demands of the position.

Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.

Students First. Integrity. Equity. Collaboration. Accountability. Fun

About Us

Denver Public Schools is committed to meeting the educational needs of every student with great schools in every neighborhood. Our goal is to provide every child in Denver with rigorous, enriching educational opportunities from preschool through high school graduation. DPS is comprised of nearly 200 schools including traditional, magnet, charter and alternative pathways schools, with an enrollment of more than 90,000 students.
DPS has become the fastest-growing school district in the country in terms of enrollment and the fastest-growing large school district in the state in terms of student academic growth. Learn more at dpsk12.org.