Human Resources Representative

Denver Public Schools; Denver (CO); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

Time off

Health and wellness benefits

PERA Retirement

Job summary

Denver Public Schools seeks an HR/Onboarding support specialist to handle first-tier inquiries about benefits, staffing, compensation, and HR tools. You will assist employees with form processing, enrollments, and portal issues while escalating complex cases to appropriate resources.

The role requires strong customer service, HR knowledge, and ability to work in a high-volume environment. DPS offers competitive salary and a comprehensive benefits package.

Qualifications

• Minimum of a High School Diploma/GED; Bachelor's Degree preferred.
• 1–3 years of customer service experience or HR onboarding/analyst/generalist experience.
• Experience in a high-volume recruitment or staffing environment or inbound call center strongly preferred.

Responsibilities

• Provides first tier information about Benefits, Staffing, Compensation and HR tools; handles high volume inquiries via calls and email, escalating as needed.
• Assists employees with HR forms and enrollment/change documents.
• Resolves issues for online application system and HR self-service portal.
• Maintains logs and reporting requirements.
• Supports HR communications and change initiatives to employees.
• Keeps current on HR policy, benefits and vendor information.
• Provides support for records management and I-9 compliance.

Skills

Customer service

HR onboarding

Call center

Education

High School Diploma/GED

Bachelor's degree (preferred)

Job description

** Applications will be received until September 2, 2026 . If the position is not filled by then, we may consider applications submitted after the deadline. Interested applicants must apply online by visiting the Denver Public Schools job board at careers.dpsk12.org. **

About this job:

Supports Employee Services, an internal human resources team, providing first tier operational and administrative support to employees and the public regarding District Human Resources. Handles a high volume of inquiries in a timely manner, providing excellent customer service.

What DPS Offers You:

• A Culture that values Equity, Accountability, Integrity, Collaboration and Fun with a shared vision that Every Learner Thrives.
• Salary Range: $48,896 - $58,676 annually.
• In addition to competitive compensation, DPS has other Total Reward offerings such as; time off, health and wellness benefits, and PERA Retirement.

What You'll Do:

• Provides first tier information about Benefits, Staffing, Compensation, Training, Career Development, Performance Evaluations, Employee Self Service Systems, Guest Teachers, Employee/Labor Relations, Employee events, etc.; handles a high volume of calls and email inquiries, escalating as needed and forwarding to appropriate resources within the department.
• Assists employees with questions and various Human Resources (HR) form and application processing, such as benefit plan enrollment/change documents.
• Troubleshoots and resolves system issues for the online application system, employee self service portal, and HR website.
• Maintains logs and complete reporting requirements in an accurate timely manner.
• Supports HR communication and change initiatives that go out to all employees from Human Resources (i.e. open enrollment, incentive payments, staff reductions, etc.).
• Maintains current on all aspects of HR policy, benefits, information or events, including eligibility, policy, procedures, benefits, vendor contact information, costs, etc..
• Provides support for records management, I9 compliance tracking and related human resources duties, as assigned.

What You’ll Need:

• Minimum of a High School Diploma/GED, Bachelor's Degree preferred.
• One to three years of customer service experience or one (1) or more years of HR onboarding or HR technician/analyst/generalist experience.
• Previous experience working in a high volume recruitment or staffing environment or in an inbound Call Center strongly preferred.
• Lead for racial and educational excellence and work to dismantle systems of oppression and inequity in our community, along with believing in and supporting all students so they feel seen and heard with access to high quality education.
• Live and work with a permanent home address in Colorado while working with us.
• Have the ability with or without accommodations to meet the physical demands of the position.

Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.

Students First. Integrity. Equity. Collaboration. Accountability. Fun