HR Support Specialist – Employee Services

Denver Public Schools; Denver (CO); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

Time off

Health and wellness benefits

PERA Retirement

Job summary

Denver Public Schools seeks an HR/Onboarding support specialist to handle first-tier inquiries about benefits, staffing, compensation, and HR tools. You will assist employees with form processing, enrollments, and portal issues while escalating complex cases to appropriate resources.

The role requires strong customer service, HR knowledge, and ability to work in a high-volume environment. DPS offers competitive salary and a comprehensive benefits package.

Qualifications

• Minimum of a High School Diploma/GED; Bachelor's Degree preferred.
• 1–3 years of customer service experience or HR onboarding/analyst/generalist experience.
• Experience in a high-volume recruitment or staffing environment or inbound call center strongly preferred.

Responsibilities

• Provides first tier information about Benefits, Staffing, Compensation and HR tools; handles high volume inquiries via calls and email, escalating as needed.
• Assists employees with HR forms and enrollment/change documents.
• Resolves issues for online application system and HR self-service portal.
• Maintains logs and reporting requirements.
• Supports HR communications and change initiatives to employees.
• Keeps current on HR policy, benefits and vendor information.
• Provides support for records management and I-9 compliance.

Skills

Customer service

HR onboarding

Call center

Education

High School Diploma/GED

Bachelor's degree (preferred)

Job description

Denver Public Schools seeks an HR/Onboarding support specialist to handle first-tier inquiries about benefits, staffing, compensation, and HR tools. You will assist employees with form processing, enrollments, and portal issues while escalating complex cases to appropriate resources.

The role requires strong customer service, HR knowledge, and ability to work in a high-volume environment. DPS offers competitive salary and a comprehensive benefits package.