HR Service Desk & Systems Support Specialist

Tyson Foods; United States; Remote; USD 29,000 - 48,000; Full time

Job summary

Tyson Foods is seeking an HR support specialist to provide process and transactional assistance for HR systems, acting as the first point of contact via ServiceNow, chat, and phone. You will handle high-volume walk-up support, incoming calls, and elevate issues to Centers of Excellence or leadership as needed.

The role requires a Bachelor's degree or equivalent, 2+ years in customer support, proficiency in Excel/Word/PowerPoint, and strong communication skills.

Qualifications

• Education: Bachelor’s degree or equivalent combination of education and experience.
• Experience: 2+ years relevant customer support role and past data entry experience.
• Computer Skills: Proficient in Microsoft Excel, Word, and PowerPoint; bonus for HR systems knowledge.

Responsibilities

• Receives and provides basic navigation support for routine correspondence following established procedures.
• Review and update of key business processes and general master data components.
• Collaboration with the People Operations team to achieve faster support SLAs.

Skills

Customer service

Data entry

Microsoft Excel

Microsoft Word

PowerPoint

HR systems knowledge

Communication skills

Analytical skills

Detail-oriented

Team player

SAP/HR

Workday

Education

Bachelor's degree or equivalent

Tools

SAP/HR

Workday

Job description

Tyson Foods is seeking an HR support specialist to provide process and transactional assistance for HR systems, acting as the first point of contact via ServiceNow, chat, and phone. You will handle high-volume walk-up support, incoming calls, and elevate issues to Centers of Excellence or leadership as needed.

The role requires a Bachelor's degree or equivalent, 2+ years in customer support, proficiency in Excel/Word/PowerPoint, and strong communication skills.