HR Services Specialist

Avis Budget Group; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental/Vision insurance

401(k) retirement plan

Training and development

Employee discounts

Job summary

Avis Budget Group is seeking an HR Employee Support Representative to handle administration of HR queries and HR transactions, ensuring a smooth employee experience across locations. You will manage cases, provide guidance, and promote self-service tools to improve efficiency.

Responsibilities include research, escalation, and documentation using HR systems such as Workday and the Employee Portal. The role emphasizes accuracy, service level adherence, and independent task execution.

Qualifications

• Minimum high school degree.
• At least one year experience in customer services and/or human resources area.
• Excellent oral and written communication skills to answer employees’ queries effectively.
• Excellent problem solving skills and strong customer service skills.
• Strong organizational skills for tracking and documenting.
• Attention to detail.
• Ability to work both independently and in teams.
• Proficient in Microsoft Office applications.

Responsibilities

• Respond to questions on administrative procedures and practices via multiple channels such as phone, case management system and live chat.
• Use systems to document and escalate as needed following the appropriate processes.
• Educate employees of HR services available to them and encourage self‑service tools such as the HR Portal and other systems as needed.
• Research and resolve all problems in a timely manner, managing multiple issues simultaneously and prioritizing urgency of requests.
• Probe cases to determine root cause of the issue or question in order to provide accurate answers.
• Identify and research incoming queries from employees.
• Ensure that documentation and employee requests meet the policy for each process.
• Utilize multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs.
• Work independently on most routine tasks.
• Actively contribute to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results.
• Maintain all compliance requirements of dedicated HR shared service processes.
• Understand and utilize HR systems including Workday and the Employee Portal including Self Service, Knowledge base and Case Management.
• Perform duties according to service level agreements.

Skills

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Education

High school diploma

Tools

Microsoft Office

Job description

Position Overview

The T1 HR Employee Support Representative is responsible for administration of HR related queries and execution of HR transactions, supporting an effective employee experience within agreed service level. The team receives activity through case management, system notifications, phone calls and chat service as the first point of help for HR queries, across multiple countries.

What you’ll do

• Respond to questions on administrative procedures and practices via multiple channels such as phone, case management system and live chat.
• Use systems to document and escalate as needed following the appropriate processes.
• Educate employees of HR services available to them and encourage self‑service tools such as the HR Portal and other systems as needed.
• Research and resolve all problems in a timely manner, managing multiple issues simultaneously and prioritizing urgency of requests.
• Probe cases to determine root cause of the issue or question in order to provide accurate answers.
• Identify and research incoming queries from employees.
• Ensure that documentation and employee requests meet the policy for each process.
• Utilize multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs.
• Work independently on most routine tasks.
• Actively contribute to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results.
• Maintain all compliance requirements of dedicated HR shared service processes.
• Understand and utilize HR systems including Workday and the Employee Portal including Self Service, Knowledge base and Case Management.
• Perform duties according to service level agreements.

What we’re looking for

• Minimum high school degree.
• At least one year experience in customer services and/or human resources area.
• Excellent oral and written communication skills to answer employees’ queries effectively.
• Excellent problem solving skills and strong customer service skills.
• Strong organizational skills for tracking and documenting.
• Attention to detail.
• Ability to work both independently and in teams.
• Proficient in Microsoft Office applications.

Extra points for this

• Additional language – Spanish.
• Workday or other HRIS experience.
• Experience in an HR Service Center / Contact Center operation.
• HR Certification.

Perks you’ll get

• Access to Medical, Dental, Vision, Life and Disability insurance.
• Eligible to elect other voluntary benefits including Group Legal, Identity Theft, Accident Insurance, FSA and additional life insurance coverages.
• 401(k) Retirement Plan with company matched contributions.
• Full training to learn the business and enhance professional skills.
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars.
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more.
• Community involvement opportunities.

Who are we

Glad you asked! Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission.

The fine print

Equal Opportunity Employment – M/F/Veterans/Disabled. This role requires the ability to lift up to 15 pounds and enter and exit vehicles. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.