HR - Retail Operations L&D Specialist

H Mart; Lyndhurst (NJ); On-site; USD 77,000 - 96,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance / EP

401 (k) Retirement Plan with up to 5%

Life Insurance and AD&D

BTA Insurance

Company provided lunch

Paid-time off (PTO) and Paid Holidays

Celebration & Condolence Benefits

Smart Card: 4 points

Holiday Gift certificates

FSA

DCFSA

Job summary

H Mart in Lyndhurst, NJ seeks an experienced L&D professional to design, develop and deliver training content across in-person, virtual, and hybrid formats. You will lead SOP development with SMEs, roll out programs at store level, and build an enduring leadership pipeline.

The role involves content management in UKG Pro Learning, analytics of KPIs, and collaboration with regional managers and headquarters to align standards.

Qualifications

• Bachelor's degree or equivalent experience (education)
• Minimum of 3 years in L&D, training, HR, or retail operations
• Strong facilitation and project management skills
• Bilingual proficiency: Korean and English
• Regular travel to store locations; on-site training/observations
• Core competencies: standards- and process-oriented thinking, field orientation, cross-cultural communication, collaboration

Responsibilities

• SOP Development with SMEs and leveraging Visual SOPs
• Design and roll out SOPs, playbooks, posters, microlearning, on-site training
• Contribute to Manager-in-Training programs and leadership pipeline
• Design, develop, and facilitate learning programs and workshops (in-person, virtual, hybrid)
• Support leadership development and compliance training; create scalable content (guides, videos, job aids)
• Leverage AI tools to produce and manage scalable learning content
• Administer content within LMS (UKG Pro Learning) and track key KPIs
• Partner with Regional Managers, Store Managers, and HQ for cross-functional alignment

Skills

Facilitation

Project management

Bilingual: Korean & English

Travel readiness

Stakeholder management

Learning content design

Education

Bachelor's degree or equivalent experience

3+ years in L&D / training / HR / retail ops

Job description

• SOP Development: Develop Department Leader and Store Manager SOPs in collaboration with Subject Matter Experts (SMEs), building on existing Visual SOPs
• Implementation & Execution Review: Design and execute SOP rollout strategies for stores (e.g., playbooks, posters, microlearning, on-site training) and establish an execution-review cycle to verify field adoption of operational standards
• Leadership Pipeline: Contribute to the Manager-in-Training programs and the development of the next-generation store leader pipeline
• Program Facilitation: Design, develop, and facilitate learning programs and workshops across in-person, virtual, and hybrid formats
• L&D Operations & Content: Support leadership development and compliance training; create and maintain scalable learning content, including guides, video assets, and job aids
• Digital & AI-Enabled Content: Leverage AI and a range of online tools (e.g., Claude Co-work, generative-AI assistants, LMS authoring, and video/design apps) to create, deliver, and manage scalable learning content and operating standards more efficiently
• Systems & Analytics: Administer content within the LMS (UKG Pro Learning) and define, track, and report on key learning KPIs (completion rates, satisfaction scores, and behavioral changes)
• Stakeholder Management: Partner closely with Regional Managers, Store Managers, and headquarters departments to ensure cross-functional alignment

Responsibilities But Not Limited To

• SOP Development: Develop Department Leader and Store Manager SOPs in collaboration with Subject Matter Experts (SMEs), building on existing Visual SOPs
• Implementation & Execution Review: Design and execute SOP rollout strategies for stores (e.g., playbooks, posters, microlearning, on-site training) and establish an execution-review cycle to verify field adoption of operational standards
• Leadership Pipeline: Contribute to the Manager-in-Training programs and the development of the next-generation store leader pipeline
• Program Facilitation: Design, develop, and facilitate learning programs and workshops across in-person, virtual, and hybrid formats
• L&D Operations & Content: Support leadership development and compliance training; create and maintain scalable learning content, including guides, video assets, and job aids
• Digital & AI-Enabled Content: Leverage AI and a range of online tools (e.g., Claude Co-work, generative-AI assistants, LMS authoring, and video/design apps) to create, deliver, and manage scalable learning content and operating standards more efficiently
• Systems & Analytics: Administer content within the LMS (UKG Pro Learning) and define, track, and report on key learning KPIs (completion rates, satisfaction scores, and behavioral changes)
• Stakeholder Management: Partner closely with Regional Managers, Store Managers, and headquarters departments to ensure cross-functional alignment

Qualifications / Skills

• Bachelor's degree or equivalent experience
• Minimum of 3 years in L&D, training, HR, or retail operations
• Strong facilitation and project management skills
• Bilingual proficiency: business-level Korean and English
• Regular travel to store locations; occasional standing and walking during on-site store training and field observations
• Core Competencies
• Standards- and process-oriented thinking.
• Field orientation (learn-by-doing approach).
• Cross-cultural communication (US / Korea).
• Collaboration and influence across cross-functional team

Benefits

• Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
• 401 (k) Retirement Plan with up to 5% match per company policy
• Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
• BTA Insurance (Business Travel Accident Coverage)
• Company provided lunch
• Paid-time off (PTO) and Paid Holidays per company policy
• Celebration & Condolence Benefits per company policy
• Smart Card: Earn additional 4 points to the standard $1 = 1 point
• Holiday Gift certificates per company policy
• FSA (Flexible Spending Account) per company policy
• DCFSA (Dependent Child Care Spending Account) per company policy

Work Hours: Mon to Fri, 9:00 AM - 6:00 PM

Salary Range: $76,900 - $95,750

• Actual compensation will be determined based on relevant experience, qualifications, skills, and other job-related factors.