HR Operations Leader — Shared Services & Automation

0090 Presbyterian System Services; United States; On-site; USD 94,000 - 160,000; Full time

Benefits offered by this job

Wellness rewards program

Comprehensive benefits package

Job summary

Presbyterian Healthcare Services is seeking an HR Operations Manager – Shared Services to lead centralized HR service delivery, standardize processes, and drive automation and analytics. You will oversee HR records, onboarding/offboarding, policy administration, and tuition programs while advancing self-service and AI-enabled tools.

The role requires HK five years in HR, including leadership in operations, with strong knowledge of HR practices and regulatory compliance.

Qualifications

• Bachelor's degree in HR, business, org development, project management, or related field.
• Five years of broad HR experience including three years in HR operations or Shared Services leadership.
• Proficiency with Workday, Microsoft 365, and AI tools.
• Strong knowledge of HR practices, employment law, policies, regulatory compliance, and survey readiness.
• Data-driven with experience in metrics and process improvement to increase efficiency and reduce costs.

Responsibilities

• Lead HR Shared Services operations, including AskHR support, employee records and transactions, offboarding, HR policy administration, tuition reimbursement, employee recognition, and related programs.
• Establish standardized processes, tiered support, service levels, and escalation paths for timely, accurate HR services.
• Leverage Workday and HR ticketing/case management to manage workflows, improve data integrity, and support system enhancements.
• Advance employee and manager self-service through automation, knowledge content, AI-enabled tools, and conversational chat solutions.
• Build dashboards and reports for HR Business Partners and leadership, overseeing reporting including Affirmative Action Plan and payroll reporting.
• Identify and implement process improvements to increase efficiency, quality, and employee experience.
• Develop and improve HR policies in alignment with laws and regulations; support compliance and survey readiness.
• Monitor service quality, productivity, and team performance; resolve escalated issues.
• Lead, coach, and develop a high-performing team focused on service excellence.
• Manage hiring, performance, employee relations, and supervise projects.

Skills

Problem-solving

Stakeholder management

Time management

Attention to detail

Leadership

Education

Bachelor's degree in HR, Business, Organizational Development, Project Management, Process Improvement, or related field

Tools

Workday

Microsoft 365

Copilot AI

HR ticketing

Job description

Presbyterian Healthcare Services is seeking an HR Operations Manager – Shared Services to lead centralized HR service delivery, standardize processes, and drive automation and analytics. You will oversee HR records, onboarding/offboarding, policy administration, and tuition programs while advancing self-service and AI-enabled tools.

The role requires HK five years in HR, including leadership in operations, with strong knowledge of HR practices and regulatory compliance.