HR Shared Services Manager

Primary Services; Houston (TX); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Primary Services, a global industrial technology and renewable energy leader, seeks an HR Shared Services Manager in the Houston area. You will design and evolve an employee services model that delivers compliant, scalable support while partnering with HR leaders and Centers of Excellence.

In this hybrid role, you’ll own service delivery, optimize HRIS, expand self-service, and drive metrics that improve the employee experience across a geographically diverse workforce.

Qualifications

• Bachelor's degree in HR, Business, or related field, or equivalent experience.
• 10+ years of HR experience in operations, shared services, or employee services.
• 2+ years of direct people leadership experience.
• Experience managing lifecycle processes and HR service delivery.
• Experience administering HRIS platforms and reporting.
• Knowledge of employment laws and HR operational practices.
• Experience managing external HR vendors and service performance.
• Proficiency with Microsoft Office applications.
• Hybrid schedule based in the Houston area.
• Willingness to travel domestically and internationally (<10%).
• Global/engineering/industrial sector experience preferred.

Responsibilities

• Design, implement, and evolve the HR shared services operating model.
• Establish roles, responsibilities, and handoffs across teams.
• Translate HR needs into scalable employee service solutions.
• Define and analyze employee services metrics to improve delivery.
• Lead change management for new HR processes and systems.
• Expand employee self-service through HR technology and automation.
• Develop HR knowledge articles, guides, and training resources.
• Own HRIS administration, data integrity, and reporting.
• Develop workforce and recruitment reporting for executives.
• Manage HR vendors, service performance, and contracts.
• Provide training on HR practices and employment law.
• Advise managers on HR programs and operational practices.
• Identify opportunities to improve efficiency, compliance, and experience.
• Lead and develop HR team members with continuous improvement.

Skills

HR operations

Shared services

Employee services

People leadership

HRIS administration

Applicant tracking

Employment law

MS Office

Hybrid schedule

Global HR

Vendor management

Education

Bachelor's degree

Tools

HRIS platforms

Job description

Join a global industrial technology and renewable energy leader backed by 100+ years of engineering expertise and 5,000+ employees worldwide. Step into a high-impact HR leadership role with the opportunity to develop and evolve an employee services function that supports a growing, geographically diverse workforce, while enjoying a Houston-based hybrid work environment. This role offers significant ownership across HR shared services strategy, employee experience, HRIS optimization, self-service and automation, service delivery metrics, and change management, with direct partnership across HR leadership, HR Business Partners, and Centers of Excellence.

The HR Shared Services Manager will lead the development and ongoing evolution of an employee services model that delivers consistent, compliant, and scalable HR support while enabling HR Business Partners and Centers of Excellence to focus on strategic priorities. This role will establish clear service delivery structures and handoffs, lead a tiered HR support model, optimize HR systems and processes, and use service metrics and workforce data to continuously improve the employee experience. The position will also lead and develop HR team members while serving as a strategic partner to HR leadership.

Responsibilities

• Design, implement, and continuously evolve the HR shared services and employee services operating model.
• Establish clear roles, responsibilities, and service handoffs across Shared Services, HR Business Partners, and Centers of Excellence.
• Translate business and HR needs into scalable employee service solutions.
• Implement and manage a tiered HR support model focused on responsiveness, consistency, and first-contact resolution.
• Define and analyze employee services metrics to identify trends and improve service delivery.
• Lead change management for new HR processes, systems, and service delivery approaches.
• Expand employee and manager self-service through HR technology, documentation, and automation.
• Develop HR knowledge articles, FAQs, process guides, and training resources.
• Own HRIS administration and continuous optimization, including data integrity, system performance, activity tracking, and management reporting.
• Develop workforce and recruitment reporting and executive-level insights to support decision-making.
• Manage assigned HR vendors, service performance, negotiations, and contract administration.
• Facilitate training on HR practices, compliance, and employment law.
• Advise managers and HR stakeholders on HR processes, programs, and operational practices.
• Identify and implement opportunities to improve efficiency, compliance, consistency, and employee experience.
• Lead, coach, and develop HR team members while driving continuous improvement.

Qualifications

• Bachelor's degree in Human Resources, Business, or a related field, or equivalent education and professional experience.
• 10+ years of HR experience within HR operations, shared services, or employee services environments.
• 2+ years of direct people leadership experience.
• Demonstrated experience managing employee lifecycle processes and HR service delivery.
• Experience developing, implementing, measuring, and improving HR programs or operating processes.
• Experience administering or optimizing HRIS platforms, including data integrity and management reporting.
• Working knowledge of applicant tracking systems and recruiting technologies.
• Knowledge of employment laws, regulatory requirements, and HR operational practices.
• Experience managing external HR vendors and service performance.
• Proficiency with Microsoft Office applications.
• Ability to work a hybrid schedule based in the Houston area.
• Ability to travel domestically and internationally less than 10%.
• Global HR operations or geographically diverse workforce experience preferred.
• Experience within a global, high-growth engineering or industrial organization preferred.
• Experience within a foreign-owned organization preferred.
• SPHR, SHRM-SCP, PHR, SHRM-CP, or GPHR certification preferred.