HR Hypercare Analyst

Averro; Seattle (WA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Sick leave

Employee Assistance Program

PTO

Paid Holidays

Legal Insurance

Job summary

Averro is seeking an experienced HR Operations professional to manage HR tickets in UKG, triage issues across HR, IT, and vendors, and drive proactive fixes through solid reporting. You will support recruiting, onboarding, learning, and talent management processes while coordinating hypercare activities and stakeholder communications.

The role emphasizes knowledge management, UAT support, and steady-state transitions, with a focus on cross-functional collaboration and continuous process

Qualifications

• 4+ years of HR operations or HR systems experience, including post-go-live system support.
• UKG and ticketing tool experience; strong reporting, project coordination, and communication skills.
• Associate's or Bachelor's degree in HR, Business, or related field (or equivalent experience).

Responsibilities

• Serve as first point of contact for HR tickets in UKG, triaging and escalating issues across HR, IT, and vendors.
• Report on ticket trends and root causes to drive proactive fixes.
• Support recruiting, onboarding, learning, and talent management processes.
• Coordinate hypercare activities, status updates, and stakeholder communications.
• Maintain knowledge articles; assist with UAT and steady-state transition.

Skills

HR operations

HR systems

Reporting

Project coordination

Communication skills

Education

Associate's or Bachelor's degree in HR/Business

Tools

UKG

Ticketing tools

Visio

Lucidchart

Job description

Benefits: Medical, Dental, and Vision insurance, 401k, sick leave, and employee assistance program. Depending on your package selection, Averro offers PTO, paid holidays, and legal insurance.

Role & Responsibilities

• Serve as first point of contact for HR tickets in UKG, triaging and escalating issues across HR, IT, and vendors
• Report on ticket trends and root causes to drive proactive fixes
• Support recruiting, onboarding, learning, and talent management processes
• Coordinate hypercare activities, status updates, and stakeholder communications
• Maintain knowledge articles; assist with UAT and steady-state transition

Essential Qualifications

• 4+ years of HR operations or HR systems experience, including post-go-live system support
• UKG and ticketing tool experience; strong reporting, project coordination, and communication skills
• Associate's or Bachelor's degree in HR, Business, or related field (or equivalent experience)

Bonus Qualifications

• UKG HR Help, QA/testing, or change management experience; Visio or Lucidchart
• CAPM, SAFe, PMP, Lean, or Six Sigma certification

Why Averro?

Averro is a veteran-owned staffing and solutions firm connecting top talent with cutting-edge companies. With 20+ years of experience and industry-specialized recruiters in your corner, we're here to propel your career forward. Averro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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