HR Helpdesk Specialist (Remote/Hybrid)

The Pennsylvania State University; State College (Centre County); Hybrid; USD 37,000 - 54,000; Full time

Benefits offered by this job

75% tuition discount

Competitive benefits

Job summary

The Pennsylvania State University is seeking an HR Shared Services Representative to be the first point of contact for employee HR inquiries. You will handle questions by phone and email, investigate routine issues, and escalate complex items to payroll or other staff as needed.

Responsibilities include documenting interactions, processing transactions, and supporting other HR Shared Services staff while providing excellent customer service and confidentiality in every interaction.

Qualifications

• GED or HS required.
• No prior relevant work experience required.
• No Certifications required.

Responsibilities

• Provide exceptional customer service to employees as the first point of contact for HR inquiries.
• Answer questions via telephone and e-mail, investigate and resolve routine to intermediate inquiries.
• Coordinate with respective departments and elevate complex inquiries to appropriate professional services, payroll or other staff.

Skills

Customer service

Communication

Attention to detail

Professionalism

Multitasking

Independent work

Tech Savvy

Office365

Education

GED or High School

Tools

Office365

Job description

The Pennsylvania State University is seeking an HR Shared Services Representative to be the first point of contact for employee HR inquiries. You will handle questions by phone and email, investigate routine issues, and escalate complex items to payroll or other staff as needed.

Responsibilities include documenting interactions, processing transactions, and supporting other HR Shared Services staff while providing excellent customer service and confidentiality in every interaction.