HR Shared Services Representative

The Pennsylvania State University; State College (Centre County); Hybrid; USD 37,000 - 54,000; Full time

Benefits offered by this job

75% tuition discount

Competitive benefits

Job summary

The Pennsylvania State University is seeking an HR Shared Services Representative to be the first point of contact for employee HR inquiries. You will handle questions by phone and email, investigate routine issues, and escalate complex items to payroll or other staff as needed.

Responsibilities include documenting interactions, processing transactions, and supporting other HR Shared Services staff while providing excellent customer service and confidentiality in every interaction.

Qualifications

• GED or HS required.
• No prior relevant work experience required.
• No Certifications required.

Responsibilities

• Provide exceptional customer service to employees as the first point of contact for HR inquiries.
• Answer questions via telephone and e-mail, investigate and resolve routine to intermediate inquiries.
• Coordinate with respective departments and elevate complex inquiries to appropriate professional services, payroll or other staff.

Skills

Customer service

Communication

Attention to detail

Professionalism

Multitasking

Independent work

Tech Savvy

Office365

Education

GED or High School

Tools

Office365

Job description

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, seeNotice to Out of State Applicants.

POSITION SPECIFICS

The Pennsylvania State University Human Resources Shared Services organization is seeking an HR Shared Services Representative to provide exceptional customer service to employees as the first point of contact for their Human Resources (HR) inquires. This position will answer questions received via telephone and e-mail, investigate and resolve routine to intermediate inquiries, coordinate with respective departments, and elevate complex inquiries to appropriate professional services, payroll, or other staff, as appropriate. Queries handled relate to a wide range of HR topics including; time off, leaves of absence, FMLA, benefits, retirement, compensation, professional development, recruitment, and HR policies. This position will support and aid other HR Shared Services staff in the resolution of requests and the analysis/diagnosis of problems. Other responsibilities may include general administrative support such as documentation of calls/emails via case management software, scanning and indexing of employee documents, compiling reports, and processing employee and payroll transactions.

The successful candidate must possess:

• High degree of sensitivity in handling confidential information
• Accuracy and attention to detail
• Ability to demonstrate professionalism in daily tasks
• Commitment to handling questions and concerns with speed, accuracy and professionalism
• Sound judgment and discretion in referring inquiries to other HR staff members or units
• Ability to work independently, as well as part of a team
• Strong customer service and communication skills, both oral and written
• Ability to effectively learn and utilize new technologies
• Ability to prioritize and multi-task
• Proficiency in Office365 suite is preferred

This position offers a flexible work arrangement that combines remote and on-campus work. Questions related to flexible work should be directed to the hiring manager during the interview process.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

General Equivalency Diploma (GED) or High School (HS)No prior relevant work experience requiredRequired Certifications:None

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $36,888.00 - $53,532.00.

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.

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