HR Helpdesk Specialist — Frontline Employee Support

The Pennsylvania State University; Ferguson Township (PA); On-site; USD 37,000 - 54,000; Full time

Benefits offered by this job

75% tuition discount

Job summary

The Pennsylvania State University HR Shared Services is seeking an HR Shared Services Representative to provide exceptional customer service to employees as the first point of contact for HR inquiries. Duties include answering questions by telephone and email, resolving routine to intermediate inquiries, coordinating with departments, and elevating complex issues to appropriate staff or payroll.

The role supports HR staff, handles documentation, and may involve processing employee and payroll

Qualifications

• GED or High School diploma required.
• No prior relevant work experience required.
• Strong customer service and communication skills.

Responsibilities

• Provide exceptional customer service to employees as the first contact for HR inquiries.
• Answer questions received via telephone and e-mail and resolve routine to intermediate inquiries.
• Coordinate with respective departments and escalate complex inquiries to payroll or professional services as needed.
• Document calls/emails and assist with administrative tasks such as reporting and processing transactions.

Skills

Customer service

Communication skills

Office365 proficiency

Education

GED or High School

Tools

Office365

Job description

The Pennsylvania State University HR Shared Services is seeking an HR Shared Services Representative to provide exceptional customer service to employees as the first point of contact for HR inquiries. Duties include answering questions by telephone and email, resolving routine to intermediate inquiries, coordinating with departments, and elevating complex issues to appropriate staff or payroll.

The role supports HR staff, handles documentation, and may involve processing employee and payroll