HR Shared Services Representative

Penn State; Northern (KY); Hybrid; USD 37,000 - 54,000; Full time

Benefits offered by this job

Tuition discount

Comprehensive benefits

Paid time off

Job summary

Penn State University Park is seeking an HR Shared Services Representative to provide exceptional customer service as the first point of contact for HR inquiries.

You will answer questions by phone and email, investigate routine inquiries, coordinate with departments, and escalate complex issues to payroll or professional services. The role offers a flexible hybrid work arrangement combining remote and on-campus days.

Qualifications

• Experience in handling HR-related inquiries is a plus but not required.
• Strong communication skills, both oral and written, and high attention to detail.
• Ability to work independently and within a team while handling confidential information.

Responsibilities

• Serve as first point of contact for HR inquiries via phone and email.
• Investigate and resolve routine inquiries and escalate complex issues as needed.
• Document interactions, coordinate with HR stakeholders, and process payroll transactions as applicable.

Skills

Customer service

Communication

Confidentiality

Multitasking

Office365

Teamwork

Self-motivation

Education

GED/HS

Tools

Office365

Job description

## HR Shared Services RepresentativeApply: Hybrid: Penn State University Park: Full time: Posted Yesterday: REQ\\_0000082872# **APPLICATION INSTRUCTIONS:*** ## CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.* ## CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.* ## If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.### **Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.**### **POSITION SPECIFICS**The Pennsylvania State University Human Resources Shared Services organization is seeking an HR Shared Services Representative to provide exceptional customer service to employees as the first point of contact for their Human Resources (HR) inquires. This position will answer questions received via telephone and e-mail, investigate and resolve routine to intermediate inquiries, coordinate with respective departments, and escalate complex inquiries to appropriate professional services, payroll, or other staff, as appropriate. Queries handled relate to a wide range of HR topics including; time off, leaves of absence, FMLA, benefits, retirement, compensation, professional development, recruitment, and HR policies. This position will support and aid other HR Shared Services staff in the resolution of requests and the analysis/diagnosis of problems. Other responsibilities may include general administrative support such as documentation of calls/emails via case management software, scanning and indexing of employee documents, compiling reports, and processing employee and payroll transactions. The successful candidate must possess:* High degree of sensitivity in handling confidential information* Accuracy and attention to detail* Ability to demonstrate professionalism in daily tasks* Commitment to handling questions and concerns with speed, accuracy and professionalism* Sound judgment and discretion in referring inquiries to other HR staff members or units* Ability to work independently, as well as part of a team* Strong customer service and communication skills, both oral and written* Ability to effectively learn and utilize new technologies* Ability to prioritize and multi-task* Proficiency in Office365 suite is **preferred** This position offers a flexible work arrangement that combines remote and on-campus work. Questions related to flexible work should be directed to the hiring manager during the interview process. **MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS**General Equivalency Diploma (GED) or High School (HS)No prior relevant work experience requiredRequired Certifications:None### **BACKGROUND CHECKS/CLEARANCES**Employment with the University will require successful completion of background check(s) in accordance with University policies.### Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S. **SALARY & BENEFITS**The salary range for this position, including all possible grades, is $36,888.00 - $53,532.00. Salary Structure - Information on Penn State's salary structure Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.**CAMPUS SECURITY CRIME STATISTICS**Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.**EEO IS THE LAW**Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.