HR Support Specialist — Hybrid/Remote Ready

Penn State; Northern (KY); Hybrid; USD 37,000 - 54,000; Full time

Benefits offered by this job

Tuition discount

Comprehensive benefits

Paid time off

Job summary

Penn State University Park is seeking an HR Shared Services Representative to provide exceptional customer service as the first point of contact for HR inquiries.

You will answer questions by phone and email, investigate routine inquiries, coordinate with departments, and escalate complex issues to payroll or professional services. The role offers a flexible hybrid work arrangement combining remote and on-campus days.

Qualifications

• Experience in handling HR-related inquiries is a plus but not required.
• Strong communication skills, both oral and written, and high attention to detail.
• Ability to work independently and within a team while handling confidential information.

Responsibilities

• Serve as first point of contact for HR inquiries via phone and email.
• Investigate and resolve routine inquiries and escalate complex issues as needed.
• Document interactions, coordinate with HR stakeholders, and process payroll transactions as applicable.

Skills

Customer service

Communication

Confidentiality

Multitasking

Office365

Teamwork

Self-motivation

Education

GED/HS

Tools

Office365

Job description

Penn State University Park is seeking an HR Shared Services Representative to provide exceptional customer service as the first point of contact for HR inquiries.

You will answer questions by phone and email, investigate routine inquiries, coordinate with departments, and escalate complex issues to payroll or professional services. The role offers a flexible hybrid work arrangement combining remote and on-campus days.