HR Helpdesk Specialist II: Workday & Onboarding

The Intersect Group; Antioch (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

The Intersect Group is seeking a Tier 1 HR support specialist to serve as the first point of contact for employee inquiries via Workday Help, phone, and email. You will resolve routine questions about pay, benefits, onboarding, and policies while maintaining accurate case documentation.

In this role you will escalate complex issues, support compliance tasks such as I-9 and labor posters, assist with benefits enrollment, and contribute to self-service content and testing for new releases.

Qualifications

• 1+ years of related experience required.
• Associate\'s Degree preferred.

Responsibilities

• Review and respond to Workday Help cases and inbound HR phone calls, resolving at Tier 1 where possible or escalating appropriately.
• Provide accurate, timely, and professional responses to employee questions regarding pay, benefits, onboarding, policies, and general HR inquiries.
• Track and document all case activity and manager self service events in Workday Help, ensuring accurate routing and escalation.
• Identify recurring issues and share insights with HRIS, Payroll, and COEs to improve processes.
• Support compliance requirements including I-9, background scoring, labor law posters, and other HR-related compliance tasks.
• Assist with benefits enrollment for new hires/rehires and provide guidance on employee benefit questions.
• Provide employee data and information as requested by Legal and HR Business Partners.
• Ensure employee data integrity, confidentiality, and adherence to service-level targets for case resolution.
• Contribute to Tier 0 content (FAQs, knowledge base articles) to improve employee self-service and reduce repeat inquiries.
• Provide support in User Acceptance Testing (UAT) to ensure system accuracy and functionality for new releases and system configuration changes.
• Assume other duties as assigned.

Skills

Oral and written communication

Multitasking

Training others

Data confidentiality

Data integrity

Education

Associate's Degree

Tools

Outlook

Word

Excel

PowerPoint

Databases

Job description

The Intersect Group is seeking a Tier 1 HR support specialist to serve as the first point of contact for employee inquiries via Workday Help, phone, and email. You will resolve routine questions about pay, benefits, onboarding, and policies while maintaining accurate case documentation.

In this role you will escalate complex issues, support compliance tasks such as I-9 and labor posters, assist with benefits enrollment, and contribute to self-service content and testing for new releases.