Remote Workday Specialist - HRIS & Payroll Support

Transforming Age; United States; On-site; USD 43,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) match

Generous PTO

Job summary

Transforming Age is seeking a Workday Specialist to serve as the primary intake point for support requests, managing tickets from submission to resolution.

You will triage and resolve Level 1 issues across HCM, Benefits, Absence, Time Tracking, Payroll, and Financials, and escalate complex cases with clear context. Strong communication, troubleshooting, and data accuracy are essential.

Qualifications

• 1 to 2 years of hands‑on Workday/HRIS experience.
• Experience supporting multiple Workday modules highly preferred.
• Excellent Customer service and communication skills, with ability to explain advanced processes to a variety of user groups and tech familiarity.
• Experience working within a ticketing system (e.g. Remedy).
• Strong troubleshooting and problem‑solving skills.
• High attention to detail and commitment to data accuracy.

Responsibilities

• Serves as the primary intake point for Workday support requests, managing the ticketing system from submission through resolution.
• Triage and resolve Level 1 issues across multiple Workday modules, including HCM, Benefits, Absence, Time Tracking, Payroll, and Financials.
• Troubleshoots common issues, identify root causes, and apply standard resolutions following established processes.
• Escalate complex issues to senior analysts or external partners with thorough documentation and clear context.
• Communicates clearly and respectfully with requestors, providing updates and ensuring a positive support experience.
• Maintains accurate ticket documentation to support reporting and continuous improvement.
• Identifies recurring issues and partner with the HRIS team to improve processes, training, or documentation.
• Supports testing related to system updates or configuration changes as needed.
• Supports the Mission, Vision, and Values of Transforming Age in all areas of responsibility.
• Performs other duties as assigned.

Skills

Workday/HRIS experience

Customer service

Communication skills

Ticketing system experience

Troubleshooting

Data accuracy

Multi-module Workday

Education

Bachelor's degree or equivalent

Tools

Remedy

Job description

Transforming Age is seeking a Workday Specialist to serve as the primary intake point for support requests, managing tickets from submission to resolution.

You will triage and resolve Level 1 issues across HCM, Benefits, Absence, Time Tracking, Payroll, and Financials, and escalate complex cases with clear context. Strong communication, troubleshooting, and data accuracy are essential.