HR Helpdesk Advisor — Onsite, 2nd Shift

Tyson Foods; Springdale (AR); On-site; USD 28,000 - 48,000; Full time

Job summary

Tyson Foods is seeking a qualified HR Systems Support professional for the Rogers plant to provide first-line assistance via ServiceNow, chat, and phone. You will handle high-volume inquiries, data entry tasks, and HR system navigation, ensuring accurate updates and timely responses.

The role requires 2+ years in customer support, strong Excel/Word/PowerPoint skills, and solid communication. This 2nd shift, in-person position emphasizes accuracy, multitasking, and teamwork within a fast-paced

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years in a relevant customer support role with past data entry experience.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment and multi-task.
• Familiarity with SAP/HR and Workday is valued.

Responsibilities

• Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections and employee self-service support)
• Review and update of key business processes and general master data components
• Collaboration with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are met

Skills

Customer service

Communication skills

Analytical thinking

Troubleshooting

Time management

Teamwork

Attention to detail

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Microsoft Word

PowerPoint

SAP/HR

Workday

Job description

Tyson Foods is seeking a qualified HR Systems Support professional for the Rogers plant to provide first-line assistance via ServiceNow, chat, and phone. You will handle high-volume inquiries, data entry tasks, and HR system navigation, ensuring accurate updates and timely responses.

The role requires 2+ years in customer support, strong Excel/Word/PowerPoint skills, and solid communication. This 2nd shift, in-person position emphasizes accuracy, multitasking, and teamwork within a fast-paced