HR Generalist | Philippines

Shelby American, Inc.; Cambridge (MA); Remote; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated HR Generalist to enhance employee engagement and drive HR initiatives. This role involves collaborating with various departments to implement HR programs, ensuring compliance with labor laws, and managing employee relations. The ideal candidate will have a Bachelor's degree and at least three years of HR experience, particularly in the BPO sector. Join a forward-thinking company that values a positive work culture and offers a fully remote work environment, providing opportunities for career growth and development.

Benefits

Work-from-home flexibility

Career growth opportunities

Positive work culture

Performance-driven environment

Qualifications

• Minimum 3 years of experience in HR operations, preferably in BPO.
• Strong knowledge of Philippine Labor Laws and HR best practices.

Responsibilities

• Design and implement HR programs to enhance employee engagement.
• Analyze HR data to provide actionable insights for decision-making.

Skills

HR Operations

Data Analysis

Conflict Resolution

Communication Skills

Attention to Detail

Flexibility

Education

Bachelor's Degree in Psychology

Bachelor's Degree in Human Resources

Bachelor's Degree in Business

Tools

Microsoft Office Excel

Paylocity

Job description

Peak Support is seeking anHR Generalist to join our team in the Philippines.

What you'll do:

• Collaborate with HR teams and other departments to design and implement comprehensive HR programs and initiatives that drive employee engagement and enhance the overall employee experience.
• Provide expert guidance on HR policies, labor laws, and compliance matters, ensuring adherence to relevant regulations and best practices.
• Assist in developing and implementing effective HR policies and procedures.
• Analyze HR data and reports to generate actionable insights, offering data-driven recommendations to enhance HR processes and support strategic decision-making.
• Lead and participate in employee relations activities, including conflict resolution and mediation, fostering a positive, inclusive work environment.
• Manage end-to-end disciplinary cases, including document review, notice issuance, investigation, evidence gathering, preliminary discussions, administrative hearings, findings analysis, and case recommendations.
• Execute day-to-day HR tasks and deliverables, such as handling and resolving concerns via the ticketing tool, issuing notices and HR documents, facilitating New Hire Orientation (NHO) and other company trainings, maintaining trackers, organizing meetings, validating medical certificates, generating reports, filing DOLE RKS, assisting leaders and employees, sending reminders, managing the HR Virtual Office, and responding promptly to inquiries.
• Support compliance efforts related to company-initiated online trainings, document submission, and acknowledgment of internal communications.
• Coordinate employee communications during natural disasters and emergencies.
• Complete all assigned online trainings in Paylocity and other platforms.
• Lead or contribute to HR projects, driving successful outcomes.
• Review internal policies and communications from the Client Success team and other departments to ensure alignment with organizational standards and legal requirements.
• Maintain the accuracy and reliability of trackers and records while ensuring the confidentiality of sensitive information.
• Conduct learning sessions and meetings to educate leaders and employees on new policies, procedures, and important updates.
• Stay current with local and national regulations and labor laws, summarizing key points that impact employees and the organization.
• Oversee employee redeployment, movements, and reporting, ensuring accurate records and documentation.
• Perform additional tasks as assigned.

We are looking for individuals who:

• Hold a Bachelor's degree in Psychology, Human Resources, Business, or a related field, providing a strong academic foundation.
• Have a minimum of three (3) years of proven experience as an HR business partner or in a similar role, with practical expertise in HR operations, ideally within the BPO industry.
• Possess comprehensive knowledge of Philippine Labor Laws, HR principles, functions, methods, and best practices.
• Demonstrate exceptional attention to detail, ensuring accuracy and precision in all tasks while proactively identifying and correcting errors in reports.
• Exhibit flexibility and adaptability, adjusting seamlessly to evolving priorities and demands in a fast-paced work environment.
• Possess excellent verbal and written communication skills, enabling clear and effective interaction with colleagues and stakeholders.
• Are proficient in Microsoft Office Excel, utilizing its features for efficient data management and analysis.
• Can thrive both independently and collaboratively in a dynamic, fast-paced environment.
• Uphold the highest standards of confidentiality, handling sensitive employee information with discretion and integrity.
• Demonstrate strong organizational skills, managing tasks and priorities effectively to achieve objectives.
• Are trustworthy, reliable, and demonstrate integrity in all aspects of their work.
• Are willing to work on critical days, holidays, overtime, or rest days as necessary.
• Are open to working the graveyard shift, or as dictated by business needs.

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.