HR Generalist I | Growth, Benefits & Open Enrollment

Security Industry Specialists, Inc.; Austin (TX); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health, Dental, Vision

401k

Paid Time Off

Job summary

Security Industry Specialists, Inc. in Austin, TX is seeking an HR Generalist I to be the first contact for employees regarding HR information, benefits, and employment questions.

You will route complex items, document every interaction, and support open enrollment periods within a busy HR environment. Your role includes accurate escalation, handling confidential data, and maintaining clean records in an HRIS and ticketing system.

Qualifications

• Minimum Associate’s Degree.
• 2 or more years in an HR support role with heavy employee contact.
• Demonstrated ability to handle confidential information appropriately.
• Comfort working in an HRIS and a ticketing system.
• Clear written and verbal communication with a non-office workforce.
• Office-based role in Austin, TX, Culver City, CA, or New York City, NY. Requires travel up to 20% to hiring events and work sites as business requires.

Responsibilities

• Answers employee contacts across phone, ticket, and email (45%), resolving benefits, verification, and general employment questions at first contact wherever possible.
• Documents every contact in the ticketing system (15%), including category, resolution, and time to close.
• Completes unemployment documents, employment and other as requested(15%).
• Escalates correctly (10%): distinguishes what belongs to the business partner, to payroll, to benefits, recruitment and to onboarding team, and hands off with context rather than a transfer.
• Supports coverage during open enrollment peaks (10%), including scheduled overtime as approved.
• Marginal functions: performs other related duties as assigned, consistent with the scope and level of this position (5%).

Skills

Customer service

Communication

Confidential information handling

HRIS usage

Education

Associate's Degree

Tools

HRIS

Ticketing system

Job description

Security Industry Specialists, Inc. in Austin, TX is seeking an HR Generalist I to be the first contact for employees regarding HR information, benefits, and employment questions.

You will route complex items, document every interaction, and support open enrollment periods within a busy HR environment. Your role includes accurate escalation, handling confidential data, and maintaining clean records in an HRIS and ticketing system.