Generalist I

Security Industry Specialists, Inc.; New York (NY); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health, Dental, Vision, and 401k

Paid Time Off

Growth opportunities

Travel to events/sites up to 20%

Job summary

Security Industry Specialists, Inc. is seeking an HR Generalist I in New York City to be the first point of contact for HR, benefits, and employment questions. The role handles initial inquiries, routes complex issues, and documents interactions to improve service to the workforce.

The position is full-time and on-site with travel up to 20% to events and sites. A minimum associate degree and 2+ years in HR support are required, along with experience with HRIS and ticketing systems.

Qualifications

• Associate degree required.
• 2+ years of HR support with high employee contact.
• Ability to handle confidential information appropriately.
• Experience with HRIS and ticketing system.
• Excellent written and verbal communication with a non-office workforce.
• Travel up to 20% to hiring events and sites.

Responsibilities

• Answer employee contacts across phone, ticket, and email at first contact.
• Document every contact in the ticketing system with category, resolution, and time to close.
• Complete unemployment documents and other requests as needed.
• Escalate correctly to the business partner, payroll, benefits, recruitment or onboarding with context.
• Support coverage during open enrollment peaks; overtime as approved.
• Perform other related duties as assigned.

Skills

HR support

Confidential information handling

Written and verbal communication

Multitasking

Education

Associate degree

Tools

HRIS

Ticketing system

Job description

Job Details

Job Details: Job Location: New York City, NY 10001, Position Type: Full Time, Salary Range: $26.00 - $28.00 Hourly, Position Summary

The HR Generalist I is the first voice an SIS employee reaches human resources, benefits, and has any employment questions. The role resolves what it can on first contact, routes what it cannot, and documents every contact so that SIS understands what its workforce is asking for and how well it is being served.

Essential Functions

Percentages reflect expected allocation, not a fixed determination, and may vary with business needs.

• Answers employee contacts across phone, ticket, and email (45%), resolving benefits, verification, and general employment questions at first contact wherever possible.
• Documents every contact in the ticketing system (15%), including category, resolution, and time to close.
• Completes unemployment documents, employment and other as requested (15%).
• Escalates correctly (10%): distinguishes what belongs to the business partner, to payroll, to benefits, recruitment and to onboarding team, and hands off with context rather than a transfer.
• Supports coverage during open enrollment peaks (10%), including scheduled overtime as approved.
• Marginal functions: performs other related duties as assigned, consistent with the scope and level of this position (5%).

Qualifications

• Minimum Associate’s Degree
• 2 or more years in an HR support role with heavy employee contact
• Demonstrated ability to handle confidential information appropriately.
• Comfort working in an HRIS and a ticketing system.
• Clear written and verbal communication with a non-office workforce.
• Office-based role in Austin, TX, Culver City, CA, or New York City, NY. Requires travel up to 20% to hiring events and work sites as business requires.

Preferred Qualifications

• Experience supporting a predominantly hourly, multi-state workforce.
• Security Industry experience.

We offer

• $26-28/hr
• Health, Dental, Vision, and 401k for eligible employees
• Paid Time Off, including Sick/Safe Time
• A dynamic and challenging work environment with opportunity for growth

Security Industry Specialists, Inc. is an Equal Opportunity Employer