Generalist I

Security Industry Specialists, Inc.; Culver City (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health, Dental, Vision, and 401k for-?

Paid Time Off

Growth opportunities

Job summary

Security Industry Specialists, Inc. seeks an HR Generalist I to be the first point of contact for employees on HR, benefits and employment questions. You will resolve queries at first contact when possible, route complex items, and document every interaction to help SIS understand workforce needs.

Responsibilities include handling benefits, unemployment, and open enrollment support, escalating appropriately to payroll, benefits, recruiting, and onboarding, with travel up to 20% as needed.

Qualifications

• Minimum Associate's Degree.
• 2+ years in an HR support role with heavy employee contact.
• Demonstrated ability to handle confidential information appropriately.
• Comfort working in an HRIS and a ticketing system.
• Clear written and verbal communication with a non-office workforce.
• Office-based role in Culver City, CA; travel up to 20% as needed.

Responsibilities

• Answers employee contacts across phone, ticket, and email (45%), resolving benefits, verification, and general employment questions at first contact wherever possible.
• Documents every contact in the ticketing system (15%), including category, resolution, and time to close.
• Completes unemployment documents, employment and other as requested (15%).
• Escalates correctly (10%): distinguishes what belongs to the business partner, to payroll, to benefits, recruitment and to onboarding team, and hands off with context rather than a transfer.
• Supports coverage during open enrollment peaks (10%), including scheduled overtime as approved.
• Marginal functions: performs other related duties as assigned, consistent with the scope and level of this position (5%).

Skills

HR support experience

Confidential information handling

HRIS familiarity

Ticketing system familiarity

Clear communication

Education

Associate's Degree

Tools

HRIS

Ticketing system

Job description

Job Details: Job Location: Culver City, CA 90230, Position Type: Full Time, Salary Range: $26.00 - $28.00 Hourly, Position Summary

The HR Generalist I is the first voice an SIS employee reaches human resources, benefits, and has any employment questions. The role resolves what it can on first contact, routes what it cannot, and documents every contact so that SIS understands what its workforce is asking for and how well it is being served.

Essential Functions

Percentages reflect expected allocation, not a fixed determination, and may vary with business needs.

• Answers employee contacts across phone, ticket, and email (45%), resolving benefits, verification, and general employment questions at first contact wherever possible.
• Documents every contact in the ticketing system (15%), including category, resolution, and time to close.
• Completes unemployment documents, employment and other as requested(15%).
• Escalates correctly (10%): distinguishes what belongs to the business partner, to payroll, to benefits, recruitment and to onboarding team, and hands off with context rather than a transfer.
• Supports coverage during open enrollment peaks (10%), including scheduled overtime as approved.
• Marginal functions: performs other related duties as assigned, consistent with the scope and level of this position (5%).

Qualifications: As a candidate, you must have:

• Minimum Associate's Degree
• 2 or more years in an HR support role with heavy employee contact
• Demonstrated ability to handle confidential information appropriately.
• Comfort working in an HRIS and a ticketing system.
• Clear written and verbal communication with a non-office workforce.
• Office-based role in Austin, TX, Culver City, CA, or New York City, NY. Requires travel up to 20% to hiring events and work sites as business requires.

Preferred Qualifications

• Experience supporting a predominantly hourly, multi-state workforce.
• Security Industry experience.

We offer:

• $26-28/hr
• Health, Dental, Vision, and 401k for eligible employees
• Paid Time Off, including Sick/Safe Time
• A dynamic and challenging work environment with opportunity for growth

Security Industry Specialists, Inc. is an Equal Opportunity Employer