HR Front Desk & Operations Specialist

University of Richmond; Richmond (VA); On-site; USD 25,000 - 33,000; Full time

Job summary

University of Richmond seeks an HR Coordinator to be the first point of contact for HR, delivering excellent customer service to employees, students, applicants, and visitors. This role handles inquiries, performs front desk duties, and supports daily HR operations, records, scheduling, and basic financial tasks.

The position emphasizes accurate information delivery, issue resolution, and proper escalation of complex matters while maintaining confidentiality and professionalism in a busy

Qualifications

• Commitment to exceptional customer service and positive employee experience.
• Strong written and verbal communication with open, collaborative style.
• Ability to resolve customer concerns calmly and efficiently with good judgment.
• Attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Experience with HRIS, payroll, or similar systems preferred.

Responsibilities

• Front Desk & Service: greet employees, students, applicants, visitors, and vendors professionally.
• Respond to high volumes of inquiries about HR services, policies, and programs.
• Provide accurate information and escalate complex issues when needed.
• Support HR operations: documents processing, scheduling, data entry, and records management.
• Coordinate administrative tasks, mailings, and office supply management.
• Process compliance documents including I-9 forms and audits for accuracy.

Skills

Customer service

Interpersonal skills

Verbal & written communication

Organization & time management

Confidentiality

Office software

HRIS/payroll exposure

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

University of Richmond seeks an HR Coordinator to be the first point of contact for HR, delivering excellent customer service to employees, students, applicants, and visitors. This role handles inquiries, performs front desk duties, and supports daily HR operations, records, scheduling, and basic financial tasks.

The position emphasizes accurate information delivery, issue resolution, and proper escalation of complex matters while maintaining confidentiality and professionalism in a busy