HR Coordinator

Bright Horizons; Newton (MA); Remote; USD 50,000; Full time

Job summary

An established industry player in childcare and early education is seeking a dedicated HR Customer Service Representative. In this role, you will provide essential support by managing employee requests, ensuring compliance with HR policies, and assisting with various projects. With a focus on customer service, you will utilize your strong interpersonal skills to handle sensitive HR issues effectively. This position offers a competitive salary, comprehensive benefits, and the flexibility to work remotely from anywhere in the United States. Join a collaborative environment that encourages career growth and development, making a positive impact in the lives of families and children.

Benefits

Comprehensive medical, dental, and vision insurance

401(k) retirement plan with employer contributions

Life insurance

Long-term/short-term disability coverage

Opportunity for career growth

Flexible remote work options

Qualifications

• 1-2 years of customer service experience preferred.
• Strong interpersonal skills and effective communication abilities.

Responsibilities

• Provide customer service by reviewing employee requests in the HR database.
• Assist in various HR projects and ensure compliance with company policies.

Skills

Customer Service Skills

Interpersonal Skills

Communication Skills

Ability to Work Independently

Education

High School Diploma or GED

Bachelor's Degree in Communications, Business, or related field

Tools

Microsoft Office Suite

Job description

Employer Industry: Childcare and Early Education Services

Why consider this job opportunity:

1. Salary up to $50,000 annually
2. Comprehensive benefits including medical, dental, and vision insurance
3. 401(k) retirement plan with employer contributions
4. Life insurance and long-term/short-term disability coverage
5. Opportunity for career growth and development within a collaborative environment
6. Flexibility to work remotely from anywhere within the United States

What to Expect (Job Responsibilities):

1. Provide customer service by reviewing employee requests in the HR database and directing them to appropriate queues
2. Offer support for customers handling sensitive HR-related issues and escalate matters as necessary
3. Perform administrative transactions and audits related to HR data maintenance
4. Utilize knowledge management tools to maintain and update information for customer support
5. Assist in various HR projects and ensure compliance with company policies and procedures

What is Required (Qualifications):

1. High School Diploma or GED required
2. 1-2 years of customer service experience preferred
3. Ability to function independently with minimal supervision when communicating with customers
4. Strong interpersonal and customer service skills, with effective oral and written communication abilities
5. Proficiency in Microsoft Office Suite products, including Excel, Word, and PowerPoint

How to Stand Out (Preferred Qualifications):

1. Bachelor's Degree in Communications, Business, or a related field
2. Experience in a customer service role within an HR context
3. Bilingual skills are helpful but not required
4. Demonstrated ability to handle confidential data responsibly
5. Exhibiting patience, empathy, and a positive attitude in customer interactions