HR Compliance & Client Advisory Specialist

Paychex; Phoenix, New York, Allentown (AZ, NY, Lehigh County); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical coverage

Tuition reimbursement

401(k) + employer match

Paid time off

Job summary

Paychex is seeking an HR client services professional to provide expert consultation on human resource matters, best practices, and employee handbook options. You will address compliance concerns related to state and federal employment laws and keep clients well informed.

You will build strong client relationships, resolve inquiries, and help ensure payroll, benefits and advisory services align with legal requirements while delivering high-quality service and maintaining client satisfaction.

Qualifications

• Associate's Degree - Preferred
• 1 year of experience in Client Service, Human Resources, HR Education, or combination of all.
• Innovation - Preferred
• Consulting - Preferred
• Customer Service - Preferred
• Operations - Preferred
• Communication - Preferred
• Outbound Calls - Preferred
• Billing - Preferred
• Labor Law - Preferred
• Overcoming Objections - Preferred
• Human Resource Management - Preferred
• Call Center Experience - Preferred
• Content Creation - Preferred
• Inbound Calls - Preferred
• New Product Development - Preferred
• Research And Development - Preferred

Responsibilities

• Advises clients regarding human resources matters, best practices, and employee handbook options.
• Addresses and resolves client inquiries and concerns about human resources and employment law, utilizing appropriate resources.
• Builds strong client relationships and provides high-quality service to maintain high client satisfaction and retention.
• Maintains knowledge of trends and changes in employment law legislation and conveys state and federal labor laws to internal partners and clients to maintain compliance.
• Offers innovative solutions or overcomes objections when resolving problems.
• Proactively and reactively follow up with clients as necessary regarding any HR or employment law topic.
• Supports client handbook creation and changes by partnering with clients to gather relevant information.
• Fields inbound and makes outbound calls to support clients with available products and services.
• Evaluates and responds to inquiries regarding client billing and account information.
• Participates in special projects as assigned.

Skills

Client service

Human resources

Communication

Outbound calls

Billing

Labor law

Overcoming objections

Consulting

Customer service

Operations

Call center experience

Content creation

Inbound calls

New product development

Research and development

Innovation

Education

Associate's Degree - Preferred

Job description

Paychex is seeking an HR client services professional to provide expert consultation on human resource matters, best practices, and employee handbook options. You will address compliance concerns related to state and federal employment laws and keep clients well informed.

You will build strong client relationships, resolve inquiries, and help ensure payroll, benefits and advisory services align with legal requirements while delivering high-quality service and maintaining client satisfaction.