HR Services Specialist - Tier 2 Case Support

Apis Services, Inc.; Shelby (OH); On-site; USD 42,000 - 68,000; Full time

Job summary

Apis Services, Inc. is seeking an HR Specialist I to provide Tier 2 HR support across affiliates and geographies. The role handles standardized requests using approved policies and helps employees and managers with common HR processes and documentation.

The position emphasizes confidentiality, data accuracy, and escalation protocols. Prior experience in high-volume HR environments is preferred, and a background in MS 365 and HRIS systems is expected.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in HR, Business, Organizational Leadership, or a related field preferred.
• No professional HR license is required unless a location or duty has a specific requirement.
• Professional HR certification is not required for this level.
• Must satisfy applicable background, clearance, or eligibility requirements.
• Must maintain confidentiality and organizational standards for employee information.
• 1–2 years of HR, employee-services, administrative case-management, or employee-relations support experience preferred.

Responsibilities

• Process assigned Tier 2 cases using approved ONE HR procedures, including follow-up, documentation, resolution, and escalation.
• Provide employees and managers with guidance on common HR processes, attendance, documentation, and standard employment questions.
• Gather initial facts and records and prepare an objective case summary when employee-relations, investigation, compliance, or leadership review is needed.
• Support routine employment actions, status changes, attendance matters, employee transitions, and other standardized HR transactions.
• Maintain complete case notes, due dates, status updates, supporting documents, and shift handoffs.
• Operate as an individual contributor under a Lead HR Specialist or designated HR Services leader; no regular direct-report or site-management responsibility.
• Coordinate with HR Relationship Managers and ONE HR specialty teams when cases require portfolio knowledge or specialized action.
• Escalate non-routine, complex, sensitive, legal, regulatory, investigation, policy-exception, or executive matters outside delegated authority.
• Participate in cross-coverage, shift handoffs, team huddles, training, and continuous improvement.

Skills

Strong organization & prioritization

Education

High school diploma or equivalent

Associate or bachelor’s degree in HR, Business, Organizational Leadership or related field preferred

Tools

Microsoft 365

Job description

Apis Services, Inc. is seeking an HR Specialist I to provide Tier 2 HR support across affiliates and geographies. The role handles standardized requests using approved policies and helps employees and managers with common HR processes and documentation.

The position emphasizes confidentiality, data accuracy, and escalation protocols. Prior experience in high-volume HR environments is preferred, and a background in MS 365 and HRIS systems is expected.