HR Analyst: Case Management & Employee Support

Protouch Staffing; Arizona; On-site; USD 55,000 - 75,000; Full time

Job summary

Protouch Staffing is hiring a Human Resource Analyst to assist in administering HR services and programs. You will work within the HR Case Management system, answering queries and resolving issues in line with policies.

You will interact with employees, managers, and candidates by phone, email, and case systems, ensuring accurate data and timely responses. Collaboration and continuous improvement are expected.

Qualifications

• College degree or relevant HR experience preferred.
• Strong communication and customer service skills required.
• Analytical mindset with problem-solving abilities and attention to detail.

Responsibilities

• Respond to questions and support employees and managers on HR policies, data, and systems.
• Maintain professional, customer-focused image of the company.
• Provide status updates and guidance to stakeholders and peers on case resolutions.

Skills

Communication

Customer service

Analytical thinking

Problem solving

Detail oriented

Team player

Microsoft Office

HRIS knowledge

Education

Bachelor's degree or higher in HR

Tools

HRIS systems (Workday/PeopleSoft/ServiceNow)

Job description

Protouch Staffing is hiring a Human Resource Analyst to assist in administering HR services and programs. You will work within the HR Case Management system, answering queries and resolving issues in line with policies.

You will interact with employees, managers, and candidates by phone, email, and case systems, ensuring accurate data and timely responses. Collaboration and continuous improvement are expected.