HR Help Desk Advisor - Tier 1 (Hybrid)

Asplundh Tree Expert, LLC; Horsham (PA); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid time off

Job summary

Asplundh Tree Expert, LLC is seeking a Tier 1 Employee Solutions Advisor to serve as the first point of contact for employee and manager inquiries, delivering front-line HR support within a centralized service model.

The role focuses on inquiry resolution, case triage, guided transactions, and using Oracle Fusion HCM and HR knowledge tools to ensure a consistent employee experience across multiple states in a hybrid setting.

Qualifications

• Associate’s or bachelor’s degree in HR/Business preferred; equivalent experience considered.
• 0–5 years HR support/shared services experience preferred.
• Exposure to Oracle Fusion HCM and Oracle HR Help Desk is a plus.

Responsibilities

• Provide front-line HR support to employees and managers via case management system, phone, chat, or email.
• Perform case triage, logging, categorizing, and prioritizing with accurate documentation.
• Guide users in Oracle Fusion HCM self-service features including personal data, benefits, absences, and payslip access.
• Deliver a professional, empathetic, and solutions-oriented employee experience.
• Contribute to knowledge management and leverage HR Help Desk articles for standardized responses.

Skills

Customer service orientation

Communication skills

Triage and prioritization

Attention to detail

Spanish a plus

Education

Associate’s or bachelor’s degree in HR/Business

Tools

Oracle Fusion HCM

Oracle HR Help Desk

Case management systems

Job description

Asplundh Tree Expert, LLC is seeking a Tier 1 Employee Solutions Advisor to serve as the first point of contact for employee and manager inquiries, delivering front-line HR support within a centralized service model.

The role focuses on inquiry resolution, case triage, guided transactions, and using Oracle Fusion HCM and HR knowledge tools to ensure a consistent employee experience across multiple states in a hybrid setting.