Housing & Tenancy Support Administrator

Dynamite Recruitment; Alton (IL); On-site; USD 24,000 - 34,000; Full time

Job summary

Dynamite Recruitment is seeking a Property Administrator in Alton to support residents across independent living properties. You will provide housing-related advice, help residents maintain tenancies, and signpost services to resolve issues before they escalate.

The role requires strong communication, excellent organisational skills, and good IT ability with Word and Excel. A full, clean driving licence and travel between sites are essential.

Qualifications

• Experience in a customer-facing advisory, housing, property administration or support-based role.
• Excellent communication and relationship-building skills, with a patient, empathetic and professional approach.
• Strong organisational skills, with the ability to manage a varied workload and prioritise effectively.
• Confident handling sensitive situations, resolving problems and maintaining accurate records.
• Good IT skills, including Microsoft Word and Excel.

Responsibilities

• Provide housing-related advice and support, helping residents maintain their tenancies and live independently.
• Assess customer needs, manage cases and develop support plans with clear actions and outcomes.
• Assist with rent arrears, benefit claims, budgeting and signposting customers to relevant support services.
• Support the resolution of housing issues, including anti-social behaviour, safeguarding concerns and tenancy-related challenges.
• Maintain accurate customer records, complete risk assessments and ensure information is handled confidentially.
• Identify and report property repairs, maintenance issues and health and safety concerns.
• Build effective relationships with residents, colleagues and external agencies to deliver a high-quality service.

Skills

Customer service

Case management

Communication

Organisation

Tools

Microsoft Word

Microsoft Excel

Job description

Dynamite Recruitment is seeking a Property Administrator in Alton to support residents across independent living properties. You will provide housing-related advice, help residents maintain tenancies, and signpost services to resolve issues before they escalate.

The role requires strong communication, excellent organisational skills, and good IT ability with Word and Excel. A full, clean driving licence and travel between sites are essential.