Property Administrator

Dynamite Recruitment; Alton (IL); On-site; USD 24,000 - 34,000; Full time

Job summary

Dynamite Recruitment is seeking a Property Administrator in Alton to support residents across independent living properties. You will provide housing-related advice, help residents maintain tenancies, and signpost services to resolve issues before they escalate.

The role requires strong communication, excellent organisational skills, and good IT ability with Word and Excel. A full, clean driving licence and travel between sites are essential.

Qualifications

• Experience in a customer-facing advisory, housing, property administration or support-based role.
• Excellent communication and relationship-building skills, with a patient, empathetic and professional approach.
• Strong organisational skills, with the ability to manage a varied workload and prioritise effectively.
• Confident handling sensitive situations, resolving problems and maintaining accurate records.
• Good IT skills, including Microsoft Word and Excel.

Responsibilities

• Provide housing-related advice and support, helping residents maintain their tenancies and live independently.
• Assess customer needs, manage cases and develop support plans with clear actions and outcomes.
• Assist with rent arrears, benefit claims, budgeting and signposting customers to relevant support services.
• Support the resolution of housing issues, including anti-social behaviour, safeguarding concerns and tenancy-related challenges.
• Maintain accurate customer records, complete risk assessments and ensure information is handled confidentially.
• Identify and report property repairs, maintenance issues and health and safety concerns.
• Build effective relationships with residents, colleagues and external agencies to deliver a high-quality service.

Skills

Customer service

Case management

Communication

Organisation

Tools

Microsoft Word

Microsoft Excel

Job description

Property Administrator
Location: Alton
Pay: £16 per hour
Hours: Monday to Friday, 9am-5pm
Contract: Temporary, ongoing

About the Role

We’re looking for a customer-focused Property Administrator to support residents within a portfolio of independent living properties. This role involves helping customers maintain their tenancies, resolving housing-related issues and ensuring residents receive the right advice and support to live independently.
You’ll work with a range of customers, partner organisations and internal teams, providing practical guidance and helping to resolve issues before they escape.

Key Responsibilities

• Provide housing-related advice and support, helping residents maintain their tenancies and live independently.
• Assess customer needs, manage cases and develop support plans with clear actions and outcomes.
• Assist with rent arrears, benefit claims, budgeting and signposting customers to relevant support services.
• Support the resolution of housing issues, including anti-social behaviour, safeguarding concerns and tenancy-related challenges.
• Maintain accurate customer records, complete risk assessments and ensure information is handled confidentially.
• Identify and report property repairs, maintenance issues and health and safety concerns.
• Build effective relationships with residents, colleagues and external agencies to deliver a high-quality service.

About You

• Experience in a customer-facing advisory, housing, property administration or support-based role.
• Excellent communication and relationship-building skills, with a patient, empathetic and professional approach.
• Strong organisational skills, with the ability to manage a varied workload and prioritise effectively.
• Confident handling sensitive situations, resolving problems and maintaining accurate records.
• Good IT skills, including Microsoft Word and Excel.
• An understanding of housing, tenancy management, welfare benefits or safeguarding would be beneficial.
• A full, clean driving licence and access to travel between sites is essential.

This is a great opportunity for someone who enjoys helping people, solving problems and making a positive difference through a varied, customer-focused role.