Housing Support Coordinator for Service Families

Pinnacle Group Limited; Colchester (VT); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Job summary

Pinnacle Group Limited is seeking a Housing Assistant to join the Homes Team within the Pinnacle Service Families division. The role provides comprehensive administrative and operational support to Housing officers, Senior Housing officers and Area Managers in a defined local area.

Based in a local office, you will handle inquiries from service families and stakeholders while supporting occupancy cycles and appointment scheduling.

Qualifications

• Proven experience in a customer service environment.
• Ability to pass security clearance and occasional travel.
• Strong numeracy and literacy for admin tasks.
• Commitment to delivering high‑quality housing services.

Responsibilities

• Provide administrative and operational support to area housing teams for occupancy cycles.
• Coordinate and monitor Housing Officer appointments/diaries.
• Support garage management with Housing officers.
• Book patch management and housing surgeries/open offices.
• Assist with data entry and reporting.

Skills

Customer service

Communication

Numeracy

Security clearance

Travel flexibility

Job description

Pinnacle Group Limited is seeking a Housing Assistant to join the Homes Team within the Pinnacle Service Families division. The role provides comprehensive administrative and operational support to Housing officers, Senior Housing officers and Area Managers in a defined local area.

Based in a local office, you will handle inquiries from service families and stakeholders while supporting occupancy cycles and appointment scheduling.