Housing Stability Case Manager – Shelter Support

Ruby's Place; Tracy (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision plans

403(b) retirement plan with employer"

Paid vacation and sick time

Job summary

Ruby's Place, operating as Restorative Pathways, is seeking a Case Manager for the Tracy, CA shelter. This in-person, full-time role supports residents in attaining housing stability, coordinating services, and navigating resources with a trauma-informed, survivor-centered approach.

You will engage participants, complete assessments, develop service plans, manage a high caseload, and collaborate with Residential Advocates and leadership to ensure coordinated care.

Qualifications

• Bachelor’s degree in social work or related field preferred; equivalent experience may be considered.
• Minimum of two years of experience providing case management or direct services to individuals experiencing homelessness or housing instability.
• Experience working in shelter or residential settings is preferred.
• Knowledge of housing resources, benefits systems, and community services.
• Strong organizational, communication, and engagement skills.
• Ability to manage a high caseload in a fast-paced environment.
• Experience with HMIS or similar data management systems.
• Knowledge of trauma-informed care, harm reduction, and housing-first approaches.
• Experience working with individuals with complex needs, including behavioral health or substance use challenges.
• In possession of a valid CA driver's license, proof of insurance, and be approved by RP insurance as a driver in order to drive agency vehicles.

Responsibilities

• Engage participants residing in the shelter to assess needs, strengths, and barriers to housing stability.
• Complete intake assessments and gather relevant information including housing history, income, and service needs.
• Build and maintain professional, trusting relationships with participants using a trauma-informed approach.
• Develop individualized service plans focused on housing stability, self-sufficiency, and access to resources.
• Provide ongoing case management support through regular meetings, goal tracking, and problem-solving.
• Support participants in obtaining identification, benefits, employment resources, and other necessary services.
• Assist participants in identifying and pursuing housing opportunities, including referrals to housing programs and resources.
• Support participants with housing applications, documentation, and preparation for housing placement.
• Coordinate with housing navigators, landlords, and community partners to support participants in securing housing.
• Work closely with Residential Advocates, Program Coordinator and the Facility Manager to identify participant needs and ensure consistent support.
• Participate in case conferencing and team meetings to coordinate services and discuss participant progress.
• Collaborate with internal departments and external partners to enhance service delivery.
• Maintain accurate and timely case notes, service plans, and participant records.
• Enter and update participant information in HMIS or other required data systems.
• Ensure documentation meets organizational standards and funder requirements.
• Advocate on behalf of participants to access services, housing opportunities, and community resources.
• Support participants in navigating complex systems and overcoming barriers.
• Encourage engagement and participation in services and programming.
• Complete functional timesheets by assigned due dates in compliance with time allocations.
• Actively participate in reflective supervision sessions.
• Create and maintain documentation of processes and procedures related to job duties.
• Other duties as assigned.

Skills

Interpersonal skills

Time management

Organizational skills

Trauma-informed care

Housing-first approach

Education

Bachelor’s degree in social work or related field

Two years of case management experience

Experience in shelter/residential settings

Tools

HMIS

Job description

Ruby's Place, operating as Restorative Pathways, is seeking a Case Manager for the Tracy, CA shelter. This in-person, full-time role supports residents in attaining housing stability, coordinating services, and navigating resources with a trauma-informed, survivor-centered approach.

You will engage participants, complete assessments, develop service plans, manage a high caseload, and collaborate with Residential Advocates and leadership to ensure coordinated care.