Housing Stability Case Manager – Field-Based (LA)

The People Concern; Los Angeles (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Retirement Planning (403b) & Matching

Paid Holidays

Paid Vacation Days

Paid Sick Days

Employee Assistance Plans (EAP)

TELUS Health

Flexible Spending Account (FSA)

Basic Life / AD&D

Voluntary Short- and Long-Term Disabil

Job summary

The People Concern in Los Angeles is seeking a Case Manager, Scattered Site Housing, to support clients toward permanent housing across the greater LA area, traveling to meet clients as needed. You will assess housing stability, provide stabilization services, and coordinate health, mental health, and income resources with partners to meet each client’s goals.

As part of a multidisciplinary team, you will uphold trauma-informed, client-centered care and maintain thorough, confidential records in

Qualifications

• Bachelor’s degree preferred; or a minimum two years’ case management experience working with individuals experiencing homelessness, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
• Demonstrated knowledge of case management
• Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers
• Skill in non-violent crisis intervention
• Computer literate; able to effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs
• Detail oriented with strong time management, organizational, written, verbal, interpersonal, and computer skills
• Able to obtain and maintain CPR/1st Aid certification
• Minimum 30 WPM typing speed preferred

Responsibilities

• Work with a diverse and marginalized client caseload of 20 clients experiencing many barriers including homelessness, complex trauma, medical, mental health and substance use
• Ensure that case management services to clients are reflective of the “Whatever It Takes” model, which emphasizes customer choice, harm reduction, trauma-informed care and psycho-social rehabilitation
• Ensure that each client on caseload has an up-to-date and comprehensive biopsychosocial assessment, and that this assessment is used in collaboration with the client to create individualized case management plans designed to improve quality of life and improved health outcomes
• Collaborate with each client to develop creative goal plans aimed at improving overall well-being and housing stability; review and update quarterly and upon completion of goals
• Develop and maintain a complete, accurate, and current client file with all required documents and data in agency records and electronic databases
• Document all client contacts in PIP format (Purpose, Intervention, Plan) and in accordance with Housing Department productivity expectations
• Coordinate with DHS and community partners to ensure clients are connected to primary health care and insurance to reduce need for emergency health care services
• Maintain confidentiality of client files per HIPAA and all applicable guidelines
• Responsible for coordinating appointments, transportation, and follow-up services for clients accessing primary health care, mental health care, recovery services, and other community resources
• Transport clients in your vehicle to various agencies and healthcare providers in the greater Los Angeles area to increase community support services and community reintegration
• Develop effective, trusting relationships with clients, with a focus on facilitating independence and maintenance of improved physical and mental health
• Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources and goals
• Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients
• Assist clients with becoming involved in daily activities, scheduling and attending appointments, budgeting, socialization, health maintenance, sense of community, and progress in recovery
• Work cooperatively and cohesively with other clients of the staff team, including participation in weekly staff meetings and staff trainings

Skills

Case management

Driver's license

Computer literacy

HIPAA knowledge

Communication skills

Crisis intervention

Time management

Typing speed

Education

Bachelor’s degree preferred

Equivalent combination of education and experience

Job description

The People Concern in Los Angeles is seeking a Case Manager, Scattered Site Housing, to support clients toward permanent housing across the greater LA area, traveling to meet clients as needed. You will assess housing stability, provide stabilization services, and coordinate health, mental health, and income resources with partners to meet each client’s goals.

As part of a multidisciplinary team, you will uphold trauma-informed, client-centered care and maintain thorough, confidential records in