Housing Services Program Supervisor - Case Management Lead

SALVATION ARMY CORP; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

The Program Supervisor oversees case management services for individuals and families transitioning from emergency shelter at the Center of Hope and Booth Commons into independent housing. The role ensures client needs are met and services comply with all regulations.

Responsibilities include supervising staff, developing program policies, coordinating audits, and maintaining partnerships with community organizations to support homeless services delivery.

Qualifications

• Experience in case management within human services or social services.
• Understanding of federal, state, and local homeless services regulations.
• Proven leadership and staff management abilities.

Responsibilities

• Oversees case management services for individuals and families transitioning from emergency shelter to housing.
• Monitors service delivery and ensures compliance with regulations and policies.
• Develops and evaluates program services based on client needs and audits results.
• Coordinates with program staff and external partners; guides training and policy updates.
• Manages external partnerships and prepares program information for grants and contracts.

Skills

Regulations interpretation

Leadership

Communication (written & spoken)

Staff development/training

Education

Bachelor's degree in human services

Master's degree in related field

Job description

The Program Supervisor oversees case management services for individuals and families transitioning from emergency shelter at the Center of Hope and Booth Commons into independent housing. The role ensures client needs are met and services comply with all regulations.

Responsibilities include supervising staff, developing program policies, coordinating audits, and maintaining partnerships with community organizations to support homeless services delivery.